I received two replies from PTC.
I got a phone call from Megan in customer service (Oregon) who had tech by her side. She was both pleasant and helpful.
Problem 1. They determined that there is a problem with using the date range under "View Wager History" which prevented me from seeing yesterday's wagers. There is an easy workaround until that bug is fixed (don't use a date range, use the exact date you want to view for both the start and end dates).
Problem 2. We think the problem I was having with viewing wagers in the que yesterday was that because I never used conditional wagers before and I never noticed that there is a way to switch between Queued Bets and Conditional Bets for viewing I failed to switch to "Conditional Bets". I'll have a chance tomorrow to see if that solves the problem. I expect that it will.
I also received a PM from Rich Nilsen who provided an apology for my difficulties along with his cell phone number inviting me to call him. As it turned out, I received his PM minutes after talking to the customer service rep so I didn't need to call him. I just sent him a "thank you" and explained that I believe we have it figured out.
I believe it is in PTC's interest to better train their customer service reps so that they at least know what a "file upload" is and it would have been nice for someone to have followed up based upon the representation of the customer service rep. That said, the service I received today based on my posting here and an email I sent after posting here (I didn't think of that before posting) was very courteous, reasonably prompt, very helpful, and professional. It left a very good taste in my mouth.
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