Just closed my account with the morons.
Been trying to change my password with no success. I finally called them and while it states that the password
must be 8-12 characters long and must contain BOTH numbers and letters, what they really mean is that the password can ONLY contain letters and numbers: NO SPECIAL CHARACTERS ALLOWED. Apparently, while they allowed special characters in the past, they don't presently.
Way to make those passwords secure.