Some things never change....DRF - Horse Racing Forum - PaceAdvantage.Com

breakage · 02-28-2005, 01:31 PM

A few weeks back Marc was on this board helping people with customer service problems in the past with DRF. He alerted the customer service to a past problem I had with them and they added a new month of downloads at no charge.

Today I tried to download any of the remaining 8 cards that I had left. When I was unable to download, I contacted the Customer Service Department for assistance. The expiration date to download the cards is listed on the site as 2/28/05. After talking with the customer service rep., she notified me that the cards really expired on the 27th. Their policy is to have them expire at midnight on the end of the 27th day. I explained to her that when dealing with expiration dates with any other companies (car insurance, banks, etc.) when they state an expiration date, it always runs the full length of that day.

I also stated that I also had a previous problem with their customer service department which orginally soured me on their service. She stated that I needed to send an email to someone in Corporate as there was absolutely nothing that she could do for me there.

Isn't this what customer service is there for???

Tee · 02-28-2005, 02:28 PM

Has anyone tried signing up for the required free membership lately?

I called a couple weeks ago regarding not getting any e-mail notices from my horse watch. To make a long story short I was told that the problem was fixed. Well I have yet to receive any e-mail notifications & I have plenty of action going on in my watch list.

breakage · 02-28-2005, 02:53 PM

DRF has corrected the problem already. I don't think their policy has changed regarding the dates but at least now I am aware of it. Someone other than the person I originally spoke to corrected the situation for me so............ never mind.

breakage · 02-28-2005, 03:51 PM

By the way, I just ordered a pizza from Pizza Hut with a coupon that expires on 2/28/05 and they honored it

PaceAdvantage · 02-28-2005, 04:02 PM

Quote:

Originally Posted by breakage

By the way, I just ordered a pizza from Pizza Hut with a coupon that expires on 2/28/05 and they honored it

That's nothing....I've used coupons with Pizza Hut that expired last year....LOL

breakage · 02-28-2005, 05:50 PM

Quote:

Originally Posted by PaceAdvantage

That's nothing....I've used coupons with Pizza Hut that expired last year....LOL

Yeah, but did you make them aware of the date like I did? I was just trying to make sure that I wasn't crazy and that most businesses honor the service they render through the day of expiration.

takeout · 02-28-2005, 07:33 PM

I’ve had a pretty low opinion of DRF’s sleazy “bar bet” marketing mentality for a long time now but this “policy” takes the cake. Hell, why don’t they just start dealing three-card monte for a chance at a subscription? They’re obviously more intent on screwing someone out of a buck than conducting business in a reputable manner.

PaceAdvantage · 02-28-2005, 07:53 PM

Quote:

Originally Posted by takeout

They’re obviously more intent on screwing someone out of a buck than conducting business in a reputable manner.

If that were the case, then they would have just told breakage "tough shit" and let it go at that....but they made good, even though it went against their stated policy....

chrisg · 02-28-2005, 08:04 PM

Marc from DRF has always been very helpful to me with any DRF related problems. I also received help when I called them. And I was not treated as if he/they were trying to get $ out of me.

Sure there are things I'm not thrilled about w/DRF, but customer service isn't one of them.

Now if they could just convince Brooke Burke to stop stalking me on their website & just stop by the house...everything would be beautiful.

takeout · 02-28-2005, 09:30 PM

He’s been helpful to me in the past too. This isn’t about Marc. It’s about DRF’s “gotcha” mentality toward its customers. Who else but DRF would dream up a “policy” like that? Poleeze! I can't believe they peddle that BS and get away with it.

toetoe · 02-28-2005, 09:39 PM

PA,
Stated or not stated, it's criminal to honor an expiration for one second, that is until 12:00:01 A.M. Hell, every time I downloaded brisnet they could say I took too long, would get no files and would be charged.

Dave Schwartz · 02-28-2005, 09:51 PM

I would bet that it is not as much a "policy" as it is a "software bug" that hasn't been fixed. (And maybe never will.)

Dave Schwartz

Tom · 02-28-2005, 10:11 PM

That tears it - I will never buy another pizza from DRF again!

mhrussell · 03-01-2005, 02:03 AM

..You're the greatest Tom!!!

Brian Flewwelling · 03-01-2005, 02:47 AM

Quote:

Originally Posted by Tom

That tears it - I will never buy another pizza from DRF again!

Now we have a boycott i can get behind

Fleww