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View Full Version : DRF data down?


SG4
07-26-2017, 10:06 PM
I haven't been able to access any DRF PP's, Formulator or Classic for almost a day now, is anyone else having this issue too? Already did the whole cache clearing thing & tried multiple browsers, feel like I'm getting conflicting messages from customer service about if this is a system wide issue or not.

TonyK@HSH
07-26-2017, 11:08 PM
Just accessed Formulator and printed with no problem

garyscpa
07-27-2017, 07:32 AM
I think you may need to update flash player. I had to do it yesterday.

Nutz and Boltz
07-27-2017, 08:03 AM
Logged into BRIS this morning looking for entries and results. Came up with 'no products were found' message. Has racing finally died?

Nutz and Boltz
07-27-2017, 08:16 AM
Logged into BRIS this morning looking for entries and results. Came up with 'no products were found' message. Has racing finally died?

o.k. now.

garyscpa
07-27-2017, 12:57 PM
Now I'm having problems,too. Formulator won't open. Keep getting a continue message, which goes nowhere.

I called them and they are working on it.

SG4
07-27-2017, 08:52 PM
Any word on a fix from people who have been in contact? Haven't gotten any response from their customer service in over a day, and now it's not just PP access but pretty much any acct info is not filtering through as I can't read pro articles now & other things associated with my account. Getting quite frustrated as this has been about 2 full days of no availability now.

Is this more than a coincidence that these sort of issues are being experienced right after the company is sold??

ikeika
07-27-2017, 09:21 PM
I just went there and downloaded PP, Chart, Formulator, Moss file and went to DRF live. All went well.

SG4
07-27-2017, 11:39 PM
I just went there and downloaded PP, Chart, Formulator, Moss file and went to DRF live. All went well.

May I ask what browser/operating system you're on? I'm trying all sorts of things & am just getting errors every single time, don't know what I've done to be so lucky.

GMB@BP
07-28-2017, 09:34 PM
May I ask what browser/operating system you're on? I'm trying all sorts of things & am just getting errors every single time, don't know what I've done to be so lucky.

they tweeted out there were having problems

ikeika
07-28-2017, 11:03 PM
I have Windows7 and I use Chrome.

SG4
07-31-2017, 12:22 AM
Tech issue was resolved on DRF end, thanks Classhandicapper for helping get to the bottom of the issue!