NorCalGreg
04-12-2016, 02:39 PM
I don't know about TS anymore--they're making some changes with their site or something. I use the Chrome browser--never had a problem, til one day out of the blue--I can't access certain areas. I click links like I've always done--and nothing loads. They have a person you can connect with in chat--to discuss problems such as this--the guy wasnt really any help at all.
I was first told to clear my cache--which seemed to make sense. Cleared everything with CC Cleaner---back to TS--and nothing. Same problem.
I go back to their chat help--and another person tells me I need a different browser. Well I'm not changing browsers everytime I want to log onto TS--which is several times a day.
Soooo....i just lived with that--no access to certain areas of their site.
Then for awhile I couldn't access the wager pad module. I sent them an e-mail--and in their defense was answered promptly by telephone.
I missed that call--but the problem corrected itself, so all okay now.
EXCEPT...their site is very slow to load up when logging on--they have some graphics that change ever 10 seconds or so..and the thing won't move until the graphic changes. It might sound funny, but trust me, it's annoying when you never had a problem previously. They've done something--made changes--behind the scenes--I'm sure they meant well--but it's just irritating.
Okay, here's the kicker--the entire reason for this rant:
I handicap at night, when my family's asleep--so I don't bother anyone. Now about once a month around midnite--I go to get my PP's, Summaries, etc for the tracks I plan to bet--and get this message:
As part of our continued effort to bring you the ultimate wagering experience, TwinSpires.com is currently offline for scheduled maintenance.
We anticipate returning to full service before 09:00 AM EDT.
Thank you for your patience and your support of TwinSpires.com.
I understand they have to perform maintenance on the site--I have no problem with that. But couldn't they have alerted customers in advance they would be shut down for NINE HOURS? I can get whatever I need beforehand--if I knew this was coming.
This is like the 3rd time for me having this happen. So I end up going to Bris and having to pay for my PP's. I actually wrote it down the last time it happened--so I would be ready this time---but naturally I forgot.
Should customers have to write this down--when all TS has to do, is post up when a person logs on--that they would be shut down that night?
Anyway...if you bothered to read this---thanks for hearing me out. I actually am pleased with TS, the free PP's etc-- that is until lately.
-NCG
I was first told to clear my cache--which seemed to make sense. Cleared everything with CC Cleaner---back to TS--and nothing. Same problem.
I go back to their chat help--and another person tells me I need a different browser. Well I'm not changing browsers everytime I want to log onto TS--which is several times a day.
Soooo....i just lived with that--no access to certain areas of their site.
Then for awhile I couldn't access the wager pad module. I sent them an e-mail--and in their defense was answered promptly by telephone.
I missed that call--but the problem corrected itself, so all okay now.
EXCEPT...their site is very slow to load up when logging on--they have some graphics that change ever 10 seconds or so..and the thing won't move until the graphic changes. It might sound funny, but trust me, it's annoying when you never had a problem previously. They've done something--made changes--behind the scenes--I'm sure they meant well--but it's just irritating.
Okay, here's the kicker--the entire reason for this rant:
I handicap at night, when my family's asleep--so I don't bother anyone. Now about once a month around midnite--I go to get my PP's, Summaries, etc for the tracks I plan to bet--and get this message:
As part of our continued effort to bring you the ultimate wagering experience, TwinSpires.com is currently offline for scheduled maintenance.
We anticipate returning to full service before 09:00 AM EDT.
Thank you for your patience and your support of TwinSpires.com.
I understand they have to perform maintenance on the site--I have no problem with that. But couldn't they have alerted customers in advance they would be shut down for NINE HOURS? I can get whatever I need beforehand--if I knew this was coming.
This is like the 3rd time for me having this happen. So I end up going to Bris and having to pay for my PP's. I actually wrote it down the last time it happened--so I would be ready this time---but naturally I forgot.
Should customers have to write this down--when all TS has to do, is post up when a person logs on--that they would be shut down that night?
Anyway...if you bothered to read this---thanks for hearing me out. I actually am pleased with TS, the free PP's etc-- that is until lately.
-NCG