Go Back   Horse Racing Forum - PaceAdvantage.Com - Horse Racing Message Board > Thoroughbred Horse Racing Discussion > General Handicapping Discussion
User Name
Password



Reply
 
Thread Tools Search this Thread Rate Thread
Old 12-08-2016, 11:15 AM   #31
ebcorde
Registered User
 
Join Date: Feb 2009
Posts: 1,887
vCash: 400
Quote:
Originally Posted by Parson
FYI, if you are downloading the pps and betting on twinspires. You will now be charged if you download them from Brisnet. If you download them from Twinspires, they are still free but the two accounts are no longer linked. They will still be free from twinspires if you wager, but if you download and do not, then the cost is taken from your twinspires account.

At least this is what I was told yesterday when I call the customer service number. Customer Service



I always assumed that. instead of calling I read their notes on the new app and it's changes. well I don't think they mentioned that one, hmmm.
__________________
Some folks look for answers Others look for fights Some folks up in treetops Just look to see the sights I'm just playing in the band
ebcorde is online now   Reply With Quote Reply
Old 12-08-2016, 12:11 PM   #32
Lemon Drop Husker
Registered User
 
Lemon Drop Husker's Avatar
 
Join Date: May 2014
Location: Lincoln, NE
Posts: 4,318
vCash: 400
Quote:
Originally Posted by Parson
FYI, if you are downloading the pps and betting on twinspires. You will now be charged if you download them from Brisnet. If you download them from Twinspires, they are still free but the two accounts are no longer linked. They will still be free from twinspires if you wager, but if you download and do not, then the cost is taken from your twinspires account.

At least this is what I was told yesterday when I call the customer service number. Customer Service


Been that way for well over a year on Twinspires.
Lemon Drop Husker is offline   Reply With Quote Reply
Old 12-08-2016, 01:07 PM   #33
egreen
Registered User
 
Join Date: Sep 2009
Posts: 187
vCash: 400
Anyone know where to find the weekly speed by circuit figs on the new site? I emailed them and posted in a comment area but got no response. They probably just stopped them and refuse to acknowledge that.
egreen is offline   Reply With Quote Reply
Old 12-08-2016, 01:08 PM   #34
ebcorde
Registered User
 
Join Date: Feb 2009
Posts: 1,887
vCash: 400
You can always tell when the development team are kids

just downloaded AQU and FG and there many more steps to initiate to download a file. Not user friendly at all. and check your prices. I think they forget to apply the discounts yesterday.
__________________
Some folks look for answers Others look for fights Some folks up in treetops Just look to see the sights I'm just playing in the band
ebcorde is online now   Reply With Quote Reply
Old 12-08-2016, 01:23 PM   #35
Rise Over Run
Slope Handicapping
 
Join Date: Nov 2009
Location: Mount Holly, New Jersey
Posts: 1,073
vCash: 400
Quote:
Originally Posted by Tom
Yes....250% price increase.

Way to go, BRISNUT.

Technically it's only a 150% increase in price.

Disclaimer - I don't work for Brisnet.
__________________
Slope Handicapping - winning since 2005

Our learning institutions only want diversity in appearances, not in thoughts.
Rise Over Run is offline   Reply With Quote Reply
Old 12-08-2016, 01:26 PM   #36
Tom
Registered User
 
Tom's Avatar
 
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 78,490
vCash: 1310
Quote:
Originally Posted by egreen
Anyone know where to find the weekly speed by circuit figs on the new site? I emailed them and posted in a comment area but got no response. They probably just stopped them and refuse to acknowledge that.


Gotta go to the old site and go into Bloodstock Jornal

http://www.brisnet.com/cgi-bin/edit...ull_edition.cgi
__________________
Who does the Racing Form Detective like in this one?
Tom is online now   Reply With Quote Reply
Old 12-08-2016, 01:55 PM   #37
PhantomOnTour
C'est Tout
 
Join Date: Dec 2009
Location: Cajunland
Posts: 9,803
vCash: 400
At least they chose to roll out the new website during a slow time of the year. Other entities like NYRA and DRF seem to think that the beginning of the Saratoga meet is the best time to overhaul their websites.

But yeah, can't anybody test the site and debug BEFORE rolling it out?
__________________
We are going to the promised land; I hope you are ready
PhantomOnTour is online now   Reply With Quote Reply
Old 12-08-2016, 02:17 PM   #38
rsetup
Registered User
 
Join Date: Aug 2016
Posts: 581
vCash: 400
Quote:
Originally Posted by PhantomOnTour
At least they chose to roll out the new website during a slow time of the year. Other entities like NYRA and DRF seem to think that the beginning of the Saratoga meet is the best time to overhaul their websites.

But yeah, can't anybody test the site and debug BEFORE rolling it out?


I don't think there's any doubt that they tested the site before implementing it. But that sense of 'testing' and what you and the others have in mind is not the same thing. They're testing for functionality not congruence with previous versions. To do that, they'd need testers that are also horseplayers and they're not going to pay for that. To BRIS defense: this happens all the time.
rsetup is offline   Reply With Quote Reply
Old 12-08-2016, 02:41 PM   #39
Tom
Registered User
 
Tom's Avatar
 
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 78,490
vCash: 1310
Yeah, POT, they did mean to piss off their customer.
I bet their customers never crossed their minds.
__________________
Who does the Racing Form Detective like in this one?
Tom is online now   Reply With Quote Reply
Old 12-08-2016, 02:47 PM   #40
cj
@TimeformUSfigs
 
cj's Avatar
 
Join Date: Jan 2002
Location: Moore, OK
Posts: 37,505
vCash: 400
I've done web design professionally in the past. From experience I can tell you one of the biggest mistakes somebody building a website can make is building what they think customers will like instead of finding out what they actually want and need.

Said another way, don't build the website for yourself, build it for customers. Plenty of places use beta testers for websites and software for just such purposes.

Last edited by cj : 12-08-2016 at 02:48 PM.
cj is offline   Reply With Quote Reply
Old 12-08-2016, 02:48 PM   #41
wisconsin
Registered User
 
wisconsin's Avatar
 
Join Date: Apr 2009
Location: Mukwonago, WI
Posts: 1,902
vCash: 400
So I thought I would check it out, clicked on PP's just now and got this message 3 times in a row:

An error occurred while processing your request.
Reference #97.888bccc.1481222870.1e1c0be

Wow.
__________________
"I don't always frequent message boards, but when I do, I prefer PaceAdvantage."
wisconsin is online now   Reply With Quote Reply
Old 12-08-2016, 02:52 PM   #42
beaucap
Registered User
 
Join Date: Dec 2007
Posts: 200
vCash: 400
Thumbs up

Quote:
Originally Posted by wisconsin
So I thought I would check it out, clicked on PP's just now and got this message 3 times in a row:

An error occurred while processing your request.
Reference #97.888bccc.1481222870.1e1c0be

Wow.

Probably reading P.A.....Mistakes you guys are helping them with
beaucap is offline   Reply With Quote Reply
Old 12-08-2016, 03:00 PM   #43
PaceAdvantage
PA Steward
 
PaceAdvantage's Avatar
 
Join Date: Mar 2001
Location: New York
Posts: 46,808
vCash: 200
I would suggest everyone check their account statements and make sure you're not being double charged or worse when you get errors like the above.
PaceAdvantage is online now   Reply With Quote Reply
Old 12-08-2016, 03:12 PM   #44
beaucap
Registered User
 
Join Date: Dec 2007
Posts: 200
vCash: 400
Quote:
Originally Posted by PaceAdvantage
I would suggest everyone check their account statements and make sure you're not being double charged or worse when you get errors like the above.


Every time i download a file...they send me an email of my invoice
beaucap is offline   Reply With Quote Reply
Old 12-08-2016, 03:13 PM   #45
JohnGalt1
Registered User
 
Join Date: Nov 2003
Posts: 907
vCash: 400
I discovered the new site yesterday.

I had to call them twice. 20 minute on hold, then 5 minute wait.

First we now have to change password and enter credit card data.

Then finding the comma delimited files was difficult for me.

ONE SUGGESTION I made was make it easier to see the dates. I had to scroll up and down to know what date I was downloading. The old system listed dates as 7p so I knew I was downloading the 7th of the month.

And I have to enter my 3 digit security code with each purchase.

It's a lot of extra steps. It feels like ordering from Amazon, but more complex.

If I get too aggravated, at least there are other pp suppliers.
JohnGalt1 is offline   Reply With Quote Reply
Reply

« Previous Thread | Next Thread »



Thread Tools Search this Thread
Search this Thread:

Advanced Search
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump



All times are GMT -4. The time now is 02:55 PM.



Powered by: vBulletin Version 3.0.5
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright 1999 - 2016 -- PaceAdvantage.Com -- All Rights Reserved -- Best Viewed @ 1024x768 Resolution Or Higher