TVG TELECAST OF RACES IN NJ

[Milleruszk]

I have FIOS and I am having the same problem with TVG. It makes it unwatchable.

[rstp354]

I just turned on TVG on Verizon Fios and was greeted with the following message: "Programming is no longer available. Your Fios TV service is working."

I had been having the screen freeze for most of the last month as well.

[affirmedny]

I put in a complaint to FIOS, the rep told me it would be fixed by 5:15 AM TOMORROW, then it miraculously stopped happening about 15 mins later.

[Zydeco]

I have FIOS...was ok until about 30 minutes ago. Been freezing ever since.

[grimm7]

Originally Posted by affirmedny

I emailed them and got this response:


Thank you for emailing TVG! We are aware that there is an issue with Verizon not receiving a good signal for our station and we have been working with them to get this corrected. We do appreciate your patience during this time. Please let us know if you have further questions we could assist you with.

Sincerely,

TVG customer relations representative TVG | CustomerRelations@tvg.com | Toll Free: 888-752-9884 (888-PLAY-TVG) Web: https://www.tvg.com/ | Mobile: https://touch.tvg.com/ Customer Relations office hours: 7AM - 8:30PM Pacific Time Zone

At least you got a reply from TVG. I got none. Belmont signal on FIOS is absolutely awful. Is this a FIOS or TVG problem?

[Milleruszk]

Originally Posted by affirmedny

I emailed them and got this response:


Thank you for emailing TVG! We are aware that there is an issue with Verizon not receiving a good signal for our station and we have been working with them to get this corrected. We do appreciate your patience during this time. Please let us know if you have further questions we could assist you with.

Sincerely,

TVG customer relations representative TVG | CustomerRelations@tvg.com | Toll Free: 888-752-9884 (888-PLAY-TVG) Web: https://www.tvg.com/ | Mobile: https://touch.tvg.com/ Customer Relations office hours: 7AM - 8:30PM Pacific Time Zone

I emailed TVG and got exactly the same response. However, this evening I am receiving TVG
normally. Keeping my fingers crossed.

[affirmedny]

Originally Posted by grimm7

At least you got a reply from TVG. I got none. Belmont signal on FIOS is absolutely awful. Is this a FIOS or TVG problem?

email comments@TVG.com , it's the only one they answer

[upthecreek]

Originally Posted by affirmedny

email comments@TVG.com , it's the only one they answer

They answer on Twitter much faster @TVG

[NY BRED]

I EMAILED THEM YESTERDAY, RANTED QUITE A BIT, PROBABLY WON'T
GET A RESPONSE.

THNAKS FOR THE INFORMATION PROBABLY RELAXING TODAY.

[grimm7]

Originally Posted by NY BRED

I EMAILED THEM YESTERDAY, RANTED QUITE A BIT, PROBABLY WON'T
GET A RESPONSE.

THNAKS FOR THE INFORMATION PROBABLY RELAXING TODAY.

TVG answered my e-mai ltoday. They wanted my zip code. Don't know what is going on. This problem has existed for weeks. Time to fix it?