DONE WITH NYRA

[thespaah]

Originally Posted by EMD4ME

Surface 2 is the tablet that I utilize (besides my laptop). There is no clubhouse dining area. We're all jammed into a tiny corner on the bottom floor. There is no admission cost. It's the size of a medium sized OTB. It's 1 floor. Limited seating that is piranha style. First come first serve, get up you lose the seat. Machines are 5-6 deep with .10 straight super players handicapping at the machine with their .40 cent voucher. Screaming and yelling so loud that an insane asylum is where you go to get some peace and quiet. No joke, not exaggerating.

Ok..I now can make a mental picture of the environment.
Now I see why you object to those surroundings. I'd stay away too.
So why not just bet from home?
Oh, in your rather testy exchanges with this Travers fellow, there was a quote that I find to be aggravating "we spent 7 million"....In other words, they have spent money and come hell or high water out decision is getting rammed down your throat"....
At that point my response is "Oh really?> You can have my answer now. Nothing. You get nothing. You just lost X hundreds of thousands of dollars of handle. And please realize this. I have lots of friends who also bet very large who I will have no trouble persuading to do the same. Have a wonderful day."

[taxicab]

Four years old doing turn times at CT.
Very impressive.

[EMD4ME]

Originally Posted by MOG4023

EMD4ME - I completely get where you are coming from. There is nothing worse (ok there is) than being snubbed by an establishment that you patronize so heavily. If it were a private enterprise you and your group would not have been treated with such contempt.

As always - it's not just what they have done - it's the manner in which it was conveyed.

I am sure they could have done exactly what they wanted to do / did and still kept you happy if they had got the message across.

Many a war could have been avoided with a little tact.

Thank you for your great point. It's true the delivery was terrible. However, no matter what the delivery was, the action enacted, caused me to say enough is enough. You crossed the line. I will not bend over backwards to feed your mouth when all you are doing to me is impacting my life negatively. It's the principle here. It makes me sick but yes the delivery was the cherry on top.

[EMD4ME]

Originally Posted by BettinBilly

OP:

Thanks for the thread. I'm shocked at your recent experience at NYRA, however, as someone mentioned, it's not surprising in America these days where customer service is consistently sorely lacking.

Frankly, I am not at your level of play, even though I have the same amount to time into the sport as you do. However, I am an avid Horseplayer, and an Entrepreneur that runs two businesses. I started my companies pounding the pavement and busting my ass making sure my customers knew that THEY were the reason I was in business. I kissed their butts daily. Groveled and schmoozed and took grief by the bucket loads all in the name of customer service. That is why today, I am reaping the rewards. There is a lesson in that for NYRA, or so it seems from reading this thread. And for TOP TIER customers? Get the lips ready for schmoozing. They are 80 percent of your business. 80/20 rule.

I'm a former New Yorker and used to frequent many of the tracks back in the day. Today I only make a yearly trek to Saratoga. I'll still do that, but after reading your posts, It's not quite the bright shiny penny it once was to me. Slight paradigm shift for me.

People may not have thought much of Beulah Park, but at least being there, I could get up from my desk in the "Clubhouse", go out in the main area, place a bet, use the toilet, get a beer and a hotdog, chat with a few other Horseplayers, then mosey on back to my desk. ALL of my items would be there, even my laptop. I never worried. I'll miss Beulah.

Thanks again for posting. Sorry about your experience.

Level of play is irrelevant. It's not the point but I understand it does impact things. I totally sympathize with your Beulah days. Management just doesn't get it. If I can't satisfy what I need to be a regular client, I won't be a client. I'm not a drug addict. I don't need their heroine. I'll find some other circuit to focus on and will definitely bet via the ADW's that have solicited me with better rewards recently. I'll be fair though. I expressed my concern to the Chris Kay. I'll see what the response is. If it's fair, they get a second chance and a new biggest fan. If they don't make amends, whatever. Goodbye

I appreciate you getting it. You obviously are successful for a reason.

[EMD4ME]

Originally Posted by thaskalos

What some people don't understand is that it is INSULTING to have something taken away from you when you have complied with your part of the agreement which got you this "comp" to begin with.

If the big bettors are given their own room where they can place their wagers in relative secrecy and safety, and they continue to wager the amounts to satisfy the original agreement that they've made with the track...then losing this room is -- in no uncertain terms -- the track's way of telling them that their action is no longer appreciated.

You're name is so perfect for you. Thaskalos is just perfect. You remind me of very few wise people that I have learned so much from. I could not agree more with your statement. 100000% nailed it.

[EMD4ME]

Originally Posted by dirty moose

This is pretty funny, mostly cause it's true...

Mr. Travers told a whale, that he has no idea what he means by element. (the whale said he will never spend a spa season at Aqueduct as it has an element to it. Meaning people who come in for shelter, who beg for change, cigarettes etc and who will stand at a machine for 5 minutes wagering their .40 cents that they begged off someone). Multiple players said you've got to be kidding. His straight face response was what element, I never noticed.

I love aqueduct more than anyone, the racing is awesome and I have no problem going there in the winter when there is nothing to do (out doors like go to the beach, BBQ etc) but don't tell me I have to go there in August when Belmont is open, electricity is on, ac is on, employees are there but you just want me to use 1 specific room at Aqu because it's vital to someone's agenda.

[EMD4ME]

Originally Posted by thespaah

Ok..I now can make a mental picture of the environment.
Now I see why you object to those surroundings. I'd stay away too.
So why not just bet from home?
Oh, in your rather testy exchanges with this Travers fellow, there was a quote that I find to be aggravating "we spent 7 million"....In other words, they have spent money and come hell or high water out decision is getting rammed down your throat"....
At that point my response is "Oh really?> You can have my answer now. Nothing. You get nothing. You just lost X hundreds of thousands of dollars of handle. And please realize this. I have lots of friends who also bet very large who I will have no trouble persuading to do the same. Have a wonderful day."

I like to take my mother out for a day away from retirement, she loves the track. She loves the beach. I take her to the beach then Belmont in time for the first. Now, it's just the beach. Why? BC it's an extra 40 plus minutes to get to Aqu from the beach which means I miss the early pick 5 and pick 4. No reception at the beach, can't bet from the phone either. No VIP parking at Aqu, no windows (sunlight) etc. Etc. Etc.

Yes, his 7 million response was repulsive. When I said I will still come to Belmont and hang out on the second floor, he told me to visit the closed room and play from my $1000 laptop as there will be no betting machines in the Belmont VIP room. Real sarcastic employee. Perfect for racing sadly.

[EMD4ME]

Originally Posted by taxicab

Four years old doing turn times at CT.
Very impressive.

I don't know if it was impressive! I learned how takeout and breakage suck the life out of you at a young age LOL!

[dirty moose]

Have you tried "Long Shots" inside AQ? Don't they also have a high roller room? I was in long shots the day it opened (Wood Memorial day) I think. I really enjoyed it inside there. Not sure how it is this time of the year.

[EMD4ME]

Originally Posted by dirty moose

Have you tried "Long Shots" inside AQ? Don't they also have a high roller room? I was in long shots the day it opened (Wood Memorial day) I think. I really enjoyed it inside there. Not sure how it is this time of the year.

Thank you for your thought. That is exactly the room that I don't want to be in during the month of August. As to why, please see my multiple posts from earlier. (I feel terrible being so redundant, I explained it many times earlier)

[iceknight]

Originally Posted by thespaah

Ok..I get the lap top thing and the rest of it....
Here's an idea. If you have the wealth that you can run $300 large through the windows in a year then you can hire someone to take care of your personal security. How much can it cost? $100- $150 for the day to have someone sit or stand nearby and watch over you and your stuff?

The fact that someone is able to run 300 large thru windows in a year does not mean they have to large amount of wealth. Churn is not accounted for accurately here.

If you are willing to pay that much or anyone for that matter I will gladly do that job till Emerald downs' last post. But notice that it works to about $35k if you are talking even 350 days of racing. Less for fewer days. That is ~12% of 300k. A huge dent on any kind of roi.

Besides that this is expensive, it should be the responsibility of the track or casino to provide a secure environment.

[EMD4ME]

Originally Posted by iceknight

The fact that someone is able to run 300 large thru windows in a year does not mean they have to large amount of wealth. Churn is not accounted for accurately here.

If you are willing to pay that much or anyone for that matter I will gladly do that job till Emerald downs' last post. But notice that it works to about $35k if you are talking even 350 days of racing. Less for fewer days. That is ~12% of 300k. A huge dent on any kind of roi.

Besides that this is expensive, it should be the responsibility of the track or casino to provide a secure environment.

Correct. I overlooked that comment. Thanks for commenting on it, 100% agree.

[dirty moose]

Originally Posted by EMD4ME

Thank you for your thought. That is exactly the room that I don't want to be in during the month of August. As to why, please see my multiple posts from earlier. (I feel terrible being so redundant, I explained it many times earlier)

Sorry, I didn't go thru the whole thread. Something to do with security I gather?

[WP1981]

Sounds like a real shit storm.

I was thinking about casinos, they always have a single digit edge and this is how they build empires. The casino can also be "housed" from time to time, someone finds an edge and hammers them.

This doesn't happen in our game. The takeout is set and at the end of the day the only person we can harm is one another. Chances are, we have all swapped money at some point.

Leave that as it may, what really bothers me is that not only are you guaranteed a win to feed your facility and horsemen, but I also have to pay $15 to park, $10 to enter and whatever else for pp's? Plus the laughable food and beverage prices?

We are all involved in a very -ev game no matter which way you shake it. We are in essence busto before we even place a bet.

With that said, why not move out to Emerald OP? I spent a year there and loved ever minute of it. Parking was free, place had minimal riff raff and decent food. I rented a place in Puyallup and always dreamed of going back, it is just not feasible with what I do for a living.

[Dark Horse]

Always sh*tty to lose a nice privilege. What's the other side of the story? If people know each other in that room, and they're big players, there are certain potentials typically associated with syndicates.