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Old 07-09-2023, 03:40 PM   #1
Equifan
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BetPTC shutterd - good luck getting refunded

Waaay back I signed on to BetPTC -- mostly because of the positive reviews here and elsewhere.
Fast forward to a wagering snafu that was technocally my fault for not paying attention of which tracks they were no longer accepting but still appeared in the drop-down.

So........ decided to take the bulk of my my funds elsewhere. After several emails and a phone call or two, I finally get a check issued, received and cashed. (no ACH for me thank you very much).

I left just enoiugh seed in the account to keep it open.

June 26th 2023 I get the email announcing BetPTC closing. and instructions to withdraw the balance. I first sent an email from a hotmail account. No response/acknowledgement, but it didn't bounce. A couple of days later I decided to copy/paste that message and send from my "registered" accont email, just in case. I addressed the email to info@betpc.com with CC to rich.nilsen@betpc.com (AKA Premier Turf Club)

Subsequently postmaster advises that this email has been delayed (twice) and finally a message yesterday that it was undeliverable.

Not enough dollars involved to waste much time on but figured I'd share.
Your mileage may vary
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Old 07-09-2023, 03:44 PM   #2
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The email address you posted above is missing a T...maybe that's why it bounced?

Anyway...here is their page on their website explaining...looks like you can only withdraw via AHC...

https://betptc.com/client-ui/betptc/...8ebd637106641c

Looks like they will still exist, with the same staff...at this address:

https://PointsBetRacing.com
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Old 07-11-2023, 09:14 AM   #3
cj
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I had no issue at all getting my funds, they were in my account within a day or two.
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Old 07-12-2023, 02:19 PM   #4
OverlayHunter
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Automatic Refund

The BetPTC Customer Service phone number is 877-880-0588 (no need to press "3").

The message details the situation and specifically says that if you don't have ACH with them (as I don't), they will automatically send remaining balances via check around July 31st.
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Old 07-12-2023, 04:29 PM   #5
OverlayHunter
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FWIW, shortly before my post above related to the Customer Service message, I had sent BetPTC an email of concern because the written information on the site did not mention checks.

I just received a reply to the email I sent them (very good response time, a little over 2 hours). This was Todd's reply:

"Sorry you missed the communications until now, but we have been notifying our customers for over a month that BetPTC.com was closing for wagering on 6/30 and that customers could still access their accounts until 7/17 for withdrawing remaining funds via ACH (if they had that set up prior to 6/30), and to download their account history and W2Gs.

We will send checks to everyone that still has a balance as of 7/17. We're not holding anyone's funds."
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Old 07-13-2023, 05:40 PM   #6
djm1959
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the can have my 88 cents
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