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10-18-2017, 10:51 AM
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#16
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Registered User
Join Date: Feb 2003
Location: Dark Side of the Moon
Posts: 5,870
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God this was handled bad...i bet they had people who only did the specials and little of anything else so they are trying to cut that off but this was the wrong way to do that.
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10-18-2017, 11:45 AM
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#17
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Registered User
Join Date: Dec 2012
Posts: 114
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Quote:
Originally Posted by GMB@BP
God this was handled bad...i bet they had people who only did the specials and little of anything else so they are trying to cut that off but this was the wrong way to do that.
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I really think it is an over reaction to the handling but that is subjective. My thought is on the negative opinions of their actions. They offer promotions and now have chosen not to. They must have singled out accounts who offering the promotion to is not cost effective for the business. Unreasonable?
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10-18-2017, 11:54 AM
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#18
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Registered User
Join Date: Jan 2012
Posts: 90
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Bad JuJu over @TVG.
What Bean-counter decided this is good policy?
SHAME ON TVG
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10-18-2017, 12:23 PM
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#19
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@TimeformUSfigs
Join Date: Jan 2002
Location: Moore, OK
Posts: 46,816
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Quote:
Originally Posted by showonly
I really think it is an over reaction to the handling but that is subjective. My thought is on the negative opinions of their actions. They offer promotions and now have chosen not to. They must have singled out accounts who offering the promotion to is not cost effective for the business. Unreasonable?
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Yes, because they are still advertising like they are for everyone.
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10-18-2017, 12:49 PM
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#20
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Registered User
Join Date: Feb 2012
Posts: 2,956
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Comment from former TVG employee
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10-18-2017, 01:53 PM
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#21
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Registered User
Join Date: Dec 2012
Posts: 114
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Quote:
Originally Posted by cj
Yes, because they are still advertising like they are for everyone.
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Do you believe offering enticements to solicit business and then discontinuing them when they aren't profitable for the business is that egregious. Is it not just something for nothing until it is not. Perquisites are a staple of attracting new business. Starbucks recently changed their rewards program in a way that adversely effected minimum spenders. New customers could sign up with TVG take advantage of the "deals" and then close their accounts when they are deemed unworthy.
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10-18-2017, 01:58 PM
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#22
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TomT
Join Date: Sep 2015
Location: Port of Los Angeles
Posts: 90
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It isn't right that I get sent advertising for a promotion, then I click on that option and get a "not eligible" message. Not right.
Here are the "rules" for the current promotion I am NOT eligible for...not sure I see where "you don't bet enough" is a consideration?
https://promos.tvg.com/Cashtoberfest...fest_rules.pdf
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10-18-2017, 02:09 PM
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#23
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Registered User
Join Date: Dec 2012
Posts: 114
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[QUOTE=Southbaygent;2232397]It isn't right that I get sent advertising for a promotion, then I click on that option and get a "not eligible" message. Not right.
Here are the "rules" for the current promotion I am NOT eligible for...not sure I see where "you don't bet enough" is a consideration?
https://promos.tvg.com/Cashtoberfest...fest_rules.pdf[/QUOTE
Would you have been willing to supply TVG with the information that would have allowed them to make the judgment as to what your patronage was worth to them? Instead they offered you something with no initial conditions. The determined that your account is not of value to them with the additional offerings. Did they ask you for the benefits of those deals back? You really expect that to last forever with them taking the loss.
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10-18-2017, 02:24 PM
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#24
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@TimeformUSfigs
Join Date: Jan 2002
Location: Moore, OK
Posts: 46,816
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Quote:
Originally Posted by showonly
Do you believe offering enticements to solicit business and then discontinuing them when they aren't profitable for the business is that egregious. Is it not just something for nothing until it is not. Perquisites are a staple of attracting new business. Starbucks recently changed their rewards program in a way that adversely effected minimum spenders. New customers could sign up with TVG take advantage of the "deals" and then close their accounts when they are deemed unworthy.
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That isn't what happened. They are still advertising the enticements as if there are no restrictions.
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10-18-2017, 02:30 PM
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#25
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Registered User
Join Date: Dec 2012
Posts: 114
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[QUOTE=cj;2232411]That isn't what happened. They are still advertising the enticements as if there are no restrictions.[/QUOTEAre
Are you telling me that they are violating their customer agreement. If not what are they doing other than evaluating their rewards program.
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10-18-2017, 02:33 PM
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#26
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Registered User
Join Date: Dec 2012
Posts: 114
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We reserve the right, at our sole discretion, to terminate an account at any time and for any reason. In the event an account is terminated, we shall return to you the balance of any funds in your account at the time of termination. If the balance of funds in your account at the time of termination is less than $2.00, we will retain the balance as an account termination fee. If your account is inactive for 6 consecutive months, a $1.75 per month account maintenance fee may be assessed until the balance reaches zero and the account is terminated.
This is what you agreed to. If you would have preferred to have your account closed. It is possible
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10-18-2017, 02:37 PM
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#27
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@TimeformUSfigs
Join Date: Jan 2002
Location: Moore, OK
Posts: 46,816
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Quote:
Originally Posted by showonly
We reserve the right, at our sole discretion, to terminate an account at any time and for any reason. In the event an account is terminated, we shall return to you the balance of any funds in your account at the time of termination. If the balance of funds in your account at the time of termination is less than $2.00, we will retain the balance as an account termination fee. If your account is inactive for 6 consecutive months, a $1.75 per month account maintenance fee may be assessed until the balance reaches zero and the account is terminated.
This is what you agreed to. If you would have preferred to have your account closed. It is possible
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They aren't closing people's accounts, just cutting them off from the promos. Not sure how the above applies to this situation.
That is 100% a choice they have the right to make. What isn't right is how they are handling it while still pretending in public it applies to everyone when advertised.
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10-18-2017, 02:45 PM
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#28
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Registered User
Join Date: Mar 2007
Posts: 1,964
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[quote=showonly;2232405]
Quote:
Originally Posted by Southbaygent
It isn't right that I get sent advertising for a promotion, then I click on that option and get a "not eligible" message. Not right.
Here are the "rules" for the current promotion I am NOT eligible for...not sure I see where "you don't bet enough" is a consideration?
https://promos.tvg.com/Cashtoberfest...fest_rules.pdf[/QUOTE
Would you have been willing to supply TVG with the information that would have allowed them to make the judgment as to what your patronage was worth to them? Instead they offered you something with no initial conditions. The determined that your account is not of value to them with the additional offerings. Did they ask you for the benefits of those deals back? You really expect that to last forever with them taking the loss.
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If they are going to pump a promotion on their broadcast without a disclaimer (such for vip or Gold Star members only) then they ethically have the duty to leave it open for all. If they want to filter who is eligible (which they have every right to do) for the promotions then they need to make very clear in their on air promotion (not in some fine print) that this offer is for vip members only.
Legally, I don't really care (I am not a lawyer). I base my choices as a consumer based on whether I feel a company acts appropiately not legally and I hope others do the same. I try to keep trash out of my life. When a company resorts to these ticky tack types of actions it speaks volumes about their character.
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10-18-2017, 02:46 PM
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#29
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Registered User
Join Date: Dec 2001
Location: JCapper Platinum: Kind of like Deep Blue... but for horses.
Posts: 5,258
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FYI, they have been contacted and made aware of this thread.
-jp
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__________________
Team JCapper: 2011 PAIHL Regular Season ROI Leader after 15 weeks
www.JCapper.com
Last edited by Jeff P; 10-18-2017 at 02:47 PM.
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10-18-2017, 03:08 PM
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#30
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Veteran
Join Date: Mar 2010
Posts: 5,222
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Quote:
Originally Posted by showonly
Do you believe offering enticements to solicit business and then discontinuing them when they aren't profitable for the business is that egregious. Is it not just something for nothing until it is not. Perquisites are a staple of attracting new business. Starbucks recently changed their rewards program in a way that adversely effected minimum spenders. New customers could sign up with TVG take advantage of the "deals" and then close their accounts when they are deemed unworthy.
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There are no prerequisites, nor any guidelines or rules or restrictions, which is exactly the point. They simply yanked someone's ability to play in their promotions without giving any reason or violation. They are speaking loud and clear though, which is that this customer is too smart for them and they make too little money off him, so they're not going to take his business. That reeks, and in my opinion is far worse than what KEE did in upping their prices.
The proper way to do this is to have clear rules for playing in a promotion. If they didn't have them before, then they should've drawn them up and sent those out instead of what they did send out. They're apparently perfectly willing to have others who spend a similar amount of money monthly play their promotions because they're not too good at it.
I couldn't care less as I solely use Xpressbet, but this is a no-brainer bonehead move.
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