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12-08-2016, 10:15 AM
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#31
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Veteran
Join Date: Feb 2009
Posts: 1,950
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Quote:
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Originally Posted by Parson
FYI, if you are downloading the pps and betting on twinspires. You will now be charged if you download them from Brisnet. If you download them from Twinspires, they are still free but the two accounts are no longer linked. They will still be free from twinspires if you wager, but if you download and do not, then the cost is taken from your twinspires account.
At least this is what I was told yesterday when I call the customer service number. Customer Service  |
I always assumed that. instead of calling I read their notes on the new app and it's changes. well I don't think they mentioned that one, hmmm.
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12-08-2016, 11:11 AM
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#32
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Veteran
Join Date: May 2014
Location: Lincoln, NE
Posts: 11,474
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Quote:
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Originally Posted by Parson
FYI, if you are downloading the pps and betting on twinspires. You will now be charged if you download them from Brisnet. If you download them from Twinspires, they are still free but the two accounts are no longer linked. They will still be free from twinspires if you wager, but if you download and do not, then the cost is taken from your twinspires account.
At least this is what I was told yesterday when I call the customer service number. Customer Service |
Been that way for well over a year on Twinspires.
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12-08-2016, 12:07 PM
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#33
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Registered User
Join Date: Sep 2009
Posts: 188
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Anyone know where to find the weekly speed by circuit figs on the new site? I emailed them and posted in a comment area but got no response. They probably just stopped them and refuse to acknowledge that.
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12-08-2016, 12:08 PM
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#34
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Veteran
Join Date: Feb 2009
Posts: 1,950
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You can always tell when the development team are kids
just downloaded AQU and FG and there many more steps to initiate to download a file. Not user friendly at all. and check your prices. I think they forget to apply the discounts yesterday.
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12-08-2016, 12:23 PM
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#35
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Slope Handicapping ™
Join Date: Nov 2009
Location: Mount Holly, New Jersey
Posts: 1,120
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Quote:
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Originally Posted by Tom
Yes....250% price increase.
Way to go, BRISNUT.
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Technically it's only a 150% increase in price.
Disclaimer - I don't work for Brisnet.
__________________
Slope Handicapping ™ - winning since 2005
Our learning institutions only want diversity in appearances, not in thoughts.
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12-08-2016, 12:26 PM
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#36
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The Voice of Reason!
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 112,812
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Quote:
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Originally Posted by egreen
Anyone know where to find the weekly speed by circuit figs on the new site? I emailed them and posted in a comment area but got no response. They probably just stopped them and refuse to acknowledge that.
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Gotta go to the old site and go into Bloodstock Jornal
http://www.brisnet.com/cgi-bin/edito...ll_edition.cgi
__________________
Who does the Racing Form Detective like in this one?
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12-08-2016, 12:55 PM
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#37
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C'est Tout
Join Date: Dec 2009
Location: Cajunland
Posts: 13,269
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At least they chose to roll out the new website during a slow time of the year. Other entities like NYRA and DRF seem to think that the beginning of the Saratoga meet is the best time to overhaul their websites.
But yeah, can't anybody test the site and debug BEFORE rolling it out?
__________________
How do I work this?
-David Byrne
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12-08-2016, 01:17 PM
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#38
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Veteran
Join Date: Aug 2016
Posts: 1,037
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Quote:
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Originally Posted by PhantomOnTour
At least they chose to roll out the new website during a slow time of the year. Other entities like NYRA and DRF seem to think that the beginning of the Saratoga meet is the best time to overhaul their websites.
But yeah, can't anybody test the site and debug BEFORE rolling it out?
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I don't think there's any doubt that they tested the site before implementing it. But that sense of 'testing' and what you and the others have in mind is not the same thing. They're testing for functionality not congruence with previous versions. To do that, they'd need testers that are also horseplayers and they're not going to pay for that. To BRIS defense: this happens all the time.
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12-08-2016, 01:41 PM
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#39
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The Voice of Reason!
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 112,812
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Yeah, POT, they did mean to piss off their customer.
I bet their customers never crossed their minds.
__________________
Who does the Racing Form Detective like in this one?
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12-08-2016, 01:47 PM
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#40
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@TimeformUSfigs
Join Date: Jan 2002
Location: Moore, OK
Posts: 46,828
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I've done web design professionally in the past. From experience I can tell you one of the biggest mistakes somebody building a website can make is building what they think customers will like instead of finding out what they actually want and need.
Said another way, don't build the website for yourself, build it for customers. Plenty of places use beta testers for websites and software for just such purposes.
Last edited by cj; 12-08-2016 at 01:48 PM.
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12-08-2016, 01:48 PM
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#41
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Registered User
Join Date: Apr 2009
Location: Mukwonago, WI
Posts: 3,203
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So I thought I would check it out, clicked on PP's just now and got this message 3 times in a row:
An error occurred while processing your request.
Reference #97.888bccc.1481222870.1e1c0be
Wow. 
__________________
"I don't always frequent message boards, but when I do, I prefer PaceAdvantage."
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12-08-2016, 01:52 PM
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#42
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Registered User
Join Date: Dec 2007
Posts: 200
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Quote:
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Originally Posted by wisconsin
So I thought I would check it out, clicked on PP's just now and got this message 3 times in a row:
An error occurred while processing your request.
Reference #97.888bccc.1481222870.1e1c0be
Wow. |
Probably reading P.A.....Mistakes you guys are helping them with
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12-08-2016, 02:00 PM
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#43
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PA Steward
Join Date: Mar 2001
Location: Del Boca Vista
Posts: 88,536
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I would suggest everyone check their account statements and make sure you're not being double charged or worse when you get errors like the above.
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12-08-2016, 02:12 PM
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#44
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Registered User
Join Date: Dec 2007
Posts: 200
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Quote:
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Originally Posted by PaceAdvantage
I would suggest everyone check their account statements and make sure you're not being double charged or worse when you get errors like the above.
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Every time i download a file...they send me an email of my invoice
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12-08-2016, 02:13 PM
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#45
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Registered User
Join Date: Nov 2003
Posts: 1,230
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I discovered the new site yesterday.
I had to call them twice. 20 minute on hold, then 5 minute wait.
First we now have to change password and enter credit card data.
Then finding the comma delimited files was difficult for me.
ONE SUGGESTION I made was make it easier to see the dates. I had to scroll up and down to know what date I was downloading. The old system listed dates as 7p so I knew I was downloading the 7th of the month.
And I have to enter my 3 digit security code with each purchase.
It's a lot of extra steps. It feels like ordering from Amazon, but more complex.
If I get too aggravated, at least there are other pp suppliers.
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