Quote:
Originally Posted by pat
Has anyone else experienced false bets being wagered on NYRA rewards.
On sunday I wagered a couple of bets from home using the internet. When I arrived at the track a couple of hrs later I noticed my acct was missing $ . I went to a mutual clerk and she explained to me I would have to speak to a supervisor I waited approx 20 minutes no supervisor showed. I then proceded to call nyra wagering and they informed me that they could not help me and they would transfer me to the nyra mutuals dept.
The mutuals dept. read my bets back to me and explained that 6 seconds after I signed out one of my bets were repeated. They then stated they couldnt help me any further and I would have to speak to customer service. I then explained this to a customer service represenative and she stated someone would have to call me back monday or tuesday after its investigated. Im 100% sure I did not make that bet. Its now tuesday midday and Im still waiting for their call. Is it possible the NYRA wagering site is not secure.
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Did you ask how a bet could be made after you were logged out?
Seems a bit odd. Could be a bug in their code. If someone were to hack your account, I suppose they could amuse themselves by wagering, but the main goal would be to transfer funds out or get a check, which in turn would require updating the profile with the appropriate info (band account or mailing address).
Hopefully their customer service will keep after it, and get an answer for you. Do you have a ticket or reference number on the issue? Keep after them, though have some patience. I imagine this doesn't happen every day.