Issue with Post Time Daily - Friday BC File
I downloaded both the Friday and Saturday Keeneland files from Post Time Daily. The Saturday file opened fine in both the racing form software and TMM. The Friday file crashed TMM prior to it opening all the way. I messaged PTD to report the issue and inquire about it being a corrupt data file. They said no, it is because the number of entries exceeds the limit for the program. This makes no sense because (a) I have never had that type of issue when running the program (many years) and (2) the Saturday card opened fine and it has races with many entries.
In my subsequent message challenging their assertion that it is my now outdated software that is the issue, I asked if others are having issues. They said that others are having issues, but it is only those of who are using The Handicapping Magician and TMM. Black Magic and Value Capper users are having zero issues.
Although I think PTD is wrong, and that the issue is the file, they say not. At this point, I really just want to focus on a solution. It is with this in mind that I ask those of you who use TMM if this has happened to you as well and, if so, have you been able to find a solution.
Thanks, and no need to hammer PTD in this thread as I will be a pest via email even if the only solution from them is a refund.
__________________
They don't think it be like it is, but it do. ~O.Gamble
|