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04-13-2017, 11:54 PM
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#76
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Bombardier
Join Date: Sep 2003
Posts: 4,039
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Don't try to bump the Gracies of a flight!
The Gracie brothers have released a video of self-defense techniques to use when being dragged off a plane. Of course, in Dr. Dao's case, his being unconscious precluded him from utilizing the techniques.
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04-14-2017, 12:36 AM
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#77
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Bombardier
Join Date: Sep 2003
Posts: 4,039
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Interesting Article
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05-01-2017, 11:23 AM
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#78
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Registered User
Join Date: Jun 2008
Posts: 10,163
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United changes policy
As a United frequent flyer, I got this in an email this morning from the CEO of United.
Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.
Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.
For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?
It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.
Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.
That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.
We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.
We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.
While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.
I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.
Our goal should be nothing less than to make you truly proud to say, "I fly United."
Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.
We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.
With Great Gratitude,
Oscar Munoz
Oscar Munoz
CEO
United Airlines
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05-01-2017, 10:12 PM
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#79
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Registered User
Join Date: Jul 2013
Posts: 17,095
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Quote:
Originally Posted by tucker6
We will increase incentives for voluntary rebooking up to $10,000
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What about involuntary reaccommodation? I assume that $10K is in flight vouchers, not in cash.
__________________
A man's got to know his limitations. -- Dirty Harry
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05-01-2017, 10:42 PM
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#80
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Veteran
Join Date: May 2014
Location: Lincoln, NE
Posts: 11,474
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Quote:
Originally Posted by Clocker
What about involuntary reaccommodation? I assume that $10K is in flight vouchers, not in cash.
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I'm not a frequent flyer, but I fly upwards of 16 to 22 times a year round trip.
You are never guaranteed a seat on any plane. Ever. When flying commercial.
3 people got off that United plane without an ounce of trouble. Crazy Dr. Dao went off the plane, somehow got back one in full crazy mode, and the only video people see is him getting dragged off.
Moral of the story? Be an absolute asshole, you might just get paid.
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10-17-2017, 08:21 PM
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#81
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Just another Facist
Join Date: Mar 2002
Location: Now in Houston
Posts: 52,768
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__________________
WE ARE THE DUMBEST COUNTRY ON THE PLANET!
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10-17-2017, 08:41 PM
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#82
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Registered User
Join Date: Jan 2008
Posts: 2,472
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BFD. Sure fire the security guards who just followed orders. Why don't you fire the person who made the call? Gutless. Welcome to the Politicizing of America.
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10-18-2017, 09:10 AM
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#83
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Veteran
Join Date: Mar 2010
Posts: 5,222
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Quote:
Originally Posted by Lemon Drop Husker
I'm not a frequent flyer, but I fly upwards of 16 to 22 times a year round trip.
You are never guaranteed a seat on any plane. Ever. When flying commercial.
3 people got off that United plane without an ounce of trouble. Crazy Dr. Dao went off the plane, somehow got back one in full crazy mode, and the only video people see is him getting dragged off.
Moral of the story? Be an absolute asshole, you might just get paid.
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I missed this post earlier. When I pay for a ticket, I absolutely do expect that I am guaranteed of a seat on that flight. I don't know how many people pay for tickets and then simply don't show up for the flight, but it's hard to believe it's that many. If they want it to hardly ever happen, then they should do away with the non-refundable tickets, but they like to pocket that cash. If they overbook, that's their problem, not the customer's, and no customer should be forced to give up their seat.
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10-20-2017, 12:57 AM
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#84
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Bombardier
Join Date: Sep 2003
Posts: 4,039
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Quote:
Originally Posted by Lemon Drop Husker
I'm not a frequent flyer, but I fly upwards of 16 to 22 times a year round trip.
You are never guaranteed a seat on any plane. Ever. When flying commercial.
3 people got off that United plane without an ounce of trouble. Crazy Dr. Dao went off the plane, somehow got back one in full crazy mode, and the only video people see is him getting dragged off.
Moral of the story? Be an absolute asshole, you might just get paid.
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This is kind of old news at this point as the airline settled with Dr. Dao. I wonder how much he got? At any rate, 16-22 flights per year is a lot. You should be considered a frequent flyer at that rate! As far as getting off the flight, that is the issue to me. If the airline wanted to bump passengers, they need to do it before they get on the plane, not after they are in their seats. Should Dr. Dao have put up that much of a fight? Hell no, but ultimately the airline did not like the PR or their chances in a lawsuit, so they settled.
__________________
They don't think it be like it is, but it do. ~O.Gamble
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