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07-26-2017, 09:06 PM
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#1
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Registered User
Join Date: Jan 2015
Posts: 915
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DRF data down?
I haven't been able to access any DRF PP's, Formulator or Classic for almost a day now, is anyone else having this issue too? Already did the whole cache clearing thing & tried multiple browsers, feel like I'm getting conflicting messages from customer service about if this is a system wide issue or not.
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07-26-2017, 10:08 PM
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#2
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Registered User
Join Date: Apr 2001
Posts: 498
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Just accessed Formulator and printed with no problem
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07-27-2017, 06:32 AM
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#3
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Registered User
Join Date: Nov 2007
Location: Houston, TX
Posts: 1,518
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I think you may need to update flash player. I had to do it yesterday.
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07-27-2017, 07:03 AM
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#4
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Mad as hell !
Join Date: Dec 2015
Location: Bridgeport, CT
Posts: 1,136
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Logged into BRIS this morning looking for entries and results. Came up with 'no products were found' message. Has racing finally died?
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07-27-2017, 07:16 AM
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#5
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Mad as hell !
Join Date: Dec 2015
Location: Bridgeport, CT
Posts: 1,136
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Quote:
Originally Posted by Nutz and Boltz
Logged into BRIS this morning looking for entries and results. Came up with 'no products were found' message. Has racing finally died?
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o.k. now.
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07-27-2017, 11:57 AM
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#6
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Registered User
Join Date: Nov 2007
Location: Houston, TX
Posts: 1,518
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Now I'm having problems,too. Formulator won't open. Keep getting a continue message, which goes nowhere.
I called them and they are working on it.
Last edited by garyscpa; 07-27-2017 at 12:10 PM.
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07-27-2017, 07:52 PM
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#7
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Registered User
Join Date: Jan 2015
Posts: 915
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Any word on a fix from people who have been in contact? Haven't gotten any response from their customer service in over a day, and now it's not just PP access but pretty much any acct info is not filtering through as I can't read pro articles now & other things associated with my account. Getting quite frustrated as this has been about 2 full days of no availability now.
Is this more than a coincidence that these sort of issues are being experienced right after the company is sold??
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07-27-2017, 08:21 PM
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#8
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Registered User
Join Date: Oct 2008
Posts: 3,139
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DRF
I just went there and downloaded PP, Chart, Formulator, Moss file and went to DRF live. All went well.
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07-27-2017, 10:39 PM
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#9
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Registered User
Join Date: Jan 2015
Posts: 915
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Quote:
Originally Posted by ikeika
I just went there and downloaded PP, Chart, Formulator, Moss file and went to DRF live. All went well.
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May I ask what browser/operating system you're on? I'm trying all sorts of things & am just getting errors every single time, don't know what I've done to be so lucky.
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07-28-2017, 08:34 PM
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#10
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Registered User
Join Date: Feb 2003
Location: Dark Side of the Moon
Posts: 5,870
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Quote:
Originally Posted by SG4
May I ask what browser/operating system you're on? I'm trying all sorts of things & am just getting errors every single time, don't know what I've done to be so lucky.
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they tweeted out there were having problems
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07-28-2017, 10:03 PM
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#11
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Registered User
Join Date: Oct 2008
Posts: 3,139
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Chrome
I have Windows7 and I use Chrome.
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07-30-2017, 11:22 PM
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#12
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Registered User
Join Date: Jan 2015
Posts: 915
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Tech issue was resolved on DRF end, thanks Classhandicapper for helping get to the bottom of the issue!
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