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Old 11-26-2023, 01:54 PM   #1
PhantomOnTour
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DRF Customer Service

I would like to acknowledge the folks over there for being polite and accomodating.
I've emailed them on holidays, weekends, whenever, and they always respond in a timely manner. They do their best to answer my annoying questions and help me with any issues I may have.

I recently had a request regarding a Formulator subscription and it was handled within minutes (on a Sunday).

Good on them
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Old 11-26-2023, 02:52 PM   #2
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In this day and age, that is great to hear. I always wondered what amount of money per dollar billed a company saves by outsourcing customer service to a call center in a 3rd world country? As much as I wish I had hardwired cable internet I definitely do not miss the customer service person in the Philippines reading off a script.
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Old 11-27-2023, 03:36 PM   #3
classhandicapper
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I don't know everyone in customer service anymore, but Lonnie is great. He knows the game, knows the products, and cares about customer service.
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Old 11-27-2023, 05:09 PM   #4
Andy Asaro
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Quote:
Originally Posted by classhandicapper View Post
I don't know everyone in customer service anymore, but Lonnie is great. He knows the game, knows the products, and cares about customer service.
Agree about Lonnie. Outstanding
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Old 11-28-2023, 04:49 PM   #5
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More kudos for Lonnie. I haven't had to contact DRF for a long time, but he has helped in the past, quickly and graciously. He represents the DRF in a great manner.
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Old 11-30-2023, 04:27 AM   #6
bobbyt62
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another votr for lonnie . the best !
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