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Old 12-15-2021, 10:58 PM   #1
NorCalGreg
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YET AGAIN-BRIS IS SUBSTITUTING ALL-WAYS FILES

Unbelievably, for the 3rd time in this past month--Bris can't provide the single file data for a major track (AQ) again.

...and again--they are substituting ALL WAYS data files. This tells me whoever is making these decisions either doesn't have a clue about his business, or just doesn't give a shit.

I spent 15 minutes of my time on the phone trying to get a file I can use. (AAODDS HAT)-which they grudgingly agreed to send.

This seems to reflect the culture, and state of horse racing today.

That's all I care to say on this subject.


-NCG
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Old 12-15-2021, 11:12 PM   #2
Speed Figure
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Which race date is it? the one I have for tomorrow is the drf file.
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Old 12-15-2021, 11:27 PM   #3
NorCalGreg
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Quote:
Originally Posted by Speed Figure View Post
Which race date is it? the one I have for tomorrow is the drf file.
aqu1216j is what I initially received @ 6:30pm PST. At 7:00 they sent the Hat file to my email. I wouldn't insult you by asking if you checked the file they sent--I just can't understand why they are now again sending those ridiculous All-Ways files. As you know, they are useless for anyone using the Bris single-file data
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Old 12-15-2021, 11:37 PM   #4
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I downloaded the file at 8:26pm yesterday and it was the drf file.

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Old 12-16-2021, 12:00 AM   #5
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I just now downloaded the Multicaps file.
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Old 12-16-2021, 09:00 AM   #6
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ya greg your a paying customer and when you call and have a problem they treat you like your stealing from them . i wonder do any of them rember that the guy calling is also paying them
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Old 12-16-2021, 12:11 PM   #7
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Unbee va bull they don't have a clue what their own products are.
Hey Gregg, ever order hunting boots from Amazon and get high heels substituted?
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Old 12-16-2021, 01:21 PM   #8
NorCalGreg
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Couple questions:

RANCH WEST: did you pay the $5 for the Multicaps file, when you originally wanted the $1 Bris file?

SPEED FIGURE: I'm curious--are you able to "batch" download Bris data files...or one at a time?

One last question...Imagine Bris were Amazon (and isn't Bris one of racing's big players) with their current, almost non-existent customer service?

Has anyone from Bris ever commented here at this site? Addressed issues and customer problems? I've been told they monitor this site for any "nefarious" illegal data-swapping, etc.

That gentleman from the ADW is always monitoring for any issues, as well as other businesses and vendors. Hell, even Ellis is always looking out for Equibase.

The problem with Bris is...they have a captive audience, and they know it. One day perhaps we won't be beholden to Bris--when that day comes...adios BRISNET.COM.

-NCG
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Old 12-16-2021, 02:06 PM   #9
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As of now it's one at a time, but I use the safari browser so it automatically unzips them!
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Old 12-16-2021, 08:25 PM   #10
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Greg, no, I am on a monthly Multicaps plan.
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Old 12-16-2021, 08:26 PM   #11
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Ignorant, they are the most ignorant people I have ever dealt with in my life.
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Old 12-16-2021, 08:29 PM   #12
ranchwest
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A guy here had a BRIS downloader years ago, but BRIS kept making it not work. I wish there was a downloader. The BRIS method is time consuming and often fails.
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Old 12-16-2021, 09:16 PM   #13
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As of now it's one at a time, but I use the safari browser so it automatically unzips them!
You can do that with most unzipping tools and Windows Explorer. Just select all the files, right-click and select extract here.
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Old 12-17-2021, 02:40 AM   #14
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You can do that with most unzipping tools and Windows Explorer. Just select all the files, right-click and select extract here.
I just unzip as part of a batch file.
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Old 12-17-2021, 01:28 PM   #15
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Hell, even Ellis is always looking out for Equibase.



Thanks. I think.
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