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08-20-2016, 09:17 AM
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#1
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Registered User
Join Date: Jun 2005
Location: Omaha, Nebraska
Posts: 1,365
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Brisnet charts missing
Random individual race charts have been missing on Brisnet. Yesterday for instance, (Friday 8/19/16) the 9th and 10th race at Saratoga are missing. This problem has been happening with various races and tracks for several days now. I know the charts are available on Equibase, but they use a font that is difficult for me to read.
I have contacted Brisnet and they say they are aware of the problem and are working on it. I don't know what else to do. It is becoming a major annoyance. Any suggestions?
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08-20-2016, 09:21 AM
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#2
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C'est Tout
Join Date: Dec 2009
Location: Cajunland
Posts: 13,253
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I've noticed this also
__________________
How do I work this?
-David Byrne
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08-20-2016, 09:27 AM
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#3
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Registered User
Join Date: Nov 2002
Location: PA
Posts: 461
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I have seen this occassionally in the past, but they usually correct it after a couple of day. DRF.com has PDF charts too. The only thing I don't like about the DRF charts is they don't show the runner's program number like the BRIS charts show.
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08-20-2016, 10:05 AM
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#4
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The Voice of Reason!
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 112,470
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And they aren't free.
__________________
Who does the Racing Form Detective like in this one?
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08-20-2016, 10:11 AM
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#5
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Registered User
Join Date: Nov 2002
Location: PA
Posts: 461
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Quote:
Originally Posted by Tom
And they aren't free.
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Are you saying the DRF charts aren't free? I logged on earlier to check the 8/19 Saratoga chart. I don't have any payment info saved on the DRF site since I've never purchased anything from them. I was able to view every chart I clicked on without being prompted for payment info. It seems they are free.
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08-20-2016, 10:42 AM
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#6
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Registered User
Join Date: Feb 2012
Posts: 2,956
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Quote:
Originally Posted by Tom
And they aren't free.
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They're free You just need to be a registered member
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08-21-2016, 11:11 PM
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#7
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Veteran
Join Date: May 2016
Posts: 1,831
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I've noticed some missing RESULTS on brisnet (race ignored) for a couple of days recently.
How does that happen and more importantly, how does it not get fixed a week later?
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08-22-2016, 09:31 AM
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#8
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The Voice of Reason!
Join Date: Mar 2001
Location: Canandaigua, New york
Posts: 112,470
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Quote:
Originally Posted by upthecreek
They're free You just need to be a registered member
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I am, and I thought they were part of Simulcast Daily?
__________________
Who does the Racing Form Detective like in this one?
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08-23-2016, 05:19 PM
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#9
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Registered User
Join Date: Dec 2007
Posts: 310
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Their chart files have been very spotty lately. Even after an email exchange, the EMD chart from 8/19 still has only the first four races. Not expensive as a one-off, but not free either. Very frustrating.
Any other good options?
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08-23-2016, 09:26 PM
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#10
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Traded By Cubs
Join Date: Feb 2003
Location: 2 miles north of Wrigley Field
Posts: 5,339
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Quote:
Originally Posted by Tom
I am, and I thought they were part of Simulcast Daily?
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Archived DRF Charts are Sim Daily. Last week of charts starts for free (likely if DRF member.)
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08-24-2016, 08:53 AM
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#11
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Registered User
Join Date: Dec 2010
Location: Lexington, KY
Posts: 112
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on it
Hi, everyone,
Thanks for the post. As a XRD user I've noticed this in spots as well but have not noticed it with the charts. I am pressing for an answer on why this is happening and then will work on a solution.
EdD
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08-25-2016, 11:28 PM
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#12
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Registered User
Join Date: Jun 2005
Location: Omaha, Nebraska
Posts: 1,365
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They don't respond to my complaints any more either. Highly annoying. It's not like we're talking about some obscure thing -- these are the race results, the life blood of the sport.
I am resigned to using Equibase and DRF to fill in the blanks. The Equibase font is very difficult for me to read and their charts don't include the horses' ages, which is key data for me. DRF's font is slightly better but their charts don't include program numbers.
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08-25-2016, 11:31 PM
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#13
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Just another Facist
Join Date: Mar 2002
Location: Now in Houston
Posts: 52,619
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Several missing tonight
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08-26-2016, 12:42 AM
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#14
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Registered User
Join Date: May 2008
Posts: 686
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This is what happens when you outsource and offshore programming and technical work.
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08-26-2016, 09:08 AM
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#15
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Registered User
Join Date: Jun 2005
Location: Omaha, Nebraska
Posts: 1,365
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Quote:
Originally Posted by BCOURTNEY
This is what happens when you outsource and offshore programming and technical work.
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Is customer service outsourced too? It would be nice to get an update on an ETA fix.
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