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Old 08-20-2016, 09:17 AM   #1
cnollfan
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Brisnet charts missing

Random individual race charts have been missing on Brisnet. Yesterday for instance, (Friday 8/19/16) the 9th and 10th race at Saratoga are missing. This problem has been happening with various races and tracks for several days now. I know the charts are available on Equibase, but they use a font that is difficult for me to read.

I have contacted Brisnet and they say they are aware of the problem and are working on it. I don't know what else to do. It is becoming a major annoyance. Any suggestions?
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Old 08-20-2016, 09:21 AM   #2
PhantomOnTour
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I've noticed this also
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Old 08-20-2016, 09:27 AM   #3
levinmpa
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I have seen this occassionally in the past, but they usually correct it after a couple of day. DRF.com has PDF charts too. The only thing I don't like about the DRF charts is they don't show the runner's program number like the BRIS charts show.
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Old 08-20-2016, 10:05 AM   #4
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And they aren't free.
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Old 08-20-2016, 10:11 AM   #5
levinmpa
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Originally Posted by Tom
And they aren't free.
Are you saying the DRF charts aren't free? I logged on earlier to check the 8/19 Saratoga chart. I don't have any payment info saved on the DRF site since I've never purchased anything from them. I was able to view every chart I clicked on without being prompted for payment info. It seems they are free.
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Old 08-20-2016, 10:42 AM   #6
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Originally Posted by Tom
And they aren't free.
They're free You just need to be a registered member
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Old 08-21-2016, 11:11 PM   #7
AltonKelsey
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I've noticed some missing RESULTS on brisnet (race ignored) for a couple of days recently.

How does that happen and more importantly, how does it not get fixed a week later?
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Old 08-22-2016, 09:31 AM   #8
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They're free You just need to be a registered member
I am, and I thought they were part of Simulcast Daily?
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Old 08-23-2016, 05:19 PM   #9
2low
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Their chart files have been very spotty lately. Even after an email exchange, the EMD chart from 8/19 still has only the first four races. Not expensive as a one-off, but not free either. Very frustrating.

Any other good options?
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Old 08-23-2016, 09:26 PM   #10
Steve 'StatMan'
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Originally Posted by Tom
I am, and I thought they were part of Simulcast Daily?
Archived DRF Charts are Sim Daily. Last week of charts starts for free (likely if DRF member.)
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Old 08-24-2016, 08:53 AM   #11
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on it

Hi, everyone,
Thanks for the post. As a XRD user I've noticed this in spots as well but have not noticed it with the charts. I am pressing for an answer on why this is happening and then will work on a solution.

EdD
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Old 08-25-2016, 11:28 PM   #12
cnollfan
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They don't respond to my complaints any more either. Highly annoying. It's not like we're talking about some obscure thing -- these are the race results, the life blood of the sport.

I am resigned to using Equibase and DRF to fill in the blanks. The Equibase font is very difficult for me to read and their charts don't include the horses' ages, which is key data for me. DRF's font is slightly better but their charts don't include program numbers.
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Old 08-25-2016, 11:31 PM   #13
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Several missing tonight
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Old 08-26-2016, 12:42 AM   #14
BCOURTNEY
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This is what happens when you outsource and offshore programming and technical work.
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Old 08-26-2016, 09:08 AM   #15
cnollfan
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Quote:
Originally Posted by BCOURTNEY
This is what happens when you outsource and offshore programming and technical work.
Is customer service outsourced too? It would be nice to get an update on an ETA fix.
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