Quote:
Originally Posted by Track Collector
Tracknet will only get the message when it affects their bottom line, that is, when enough customers who used to play Tracknet tracks take their business to other tracks. When executives who make these decisions are fired because of significant handle loss, then is when you will see changes. Until then, expect Tracknet to act like bullies.
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Excellent points Track Collector:
--Along with Tracknet, some other favorite horse race organizations on my detest list are TOC, THG and HPI. I love to 'rub in their faces' so to speak, by telling them certain things in emails that I don't like about their selfish 'me', 'myself' and "I' attitudes. These attitudes are displayed in things like arrogance, stinginess, greed, over-priced products and services, being two-faced, short-sighted, taking, grabbing...in other words, believing that doing anything in their self-delusional world with these kind of attitudes and actions will increase their bottom line substantially over time. My answer to that is :
--WRONG! The right way is by GIVING. Things like going the extra mile in customer service, offering generous rebates, sharing, collaborating instead of confronting and demanding things, helping, focusing on the customers needs first...not 'their' needs first etc. These characters need to be reminded...The universal law is 'GIVE AND YOU SHALL RECEIVE', not 'take and you shall receive'.
--I also like to 'rub it in their faces' by telling those horse racing organizations on my detest list from above, that until they get their act together to put customers first, that I'll continue to bet some of their tracks mainly at offshore racebooks. Then they get nothing, nada, zilch, zero. In my opinion, more bettors need to do the same with some of these despicable lowlifes and tell them in some emails what you should be getting as a customer...It took awhile, but I've come to the conclusion that THE MOST IMPORTANT PEOPLE IN THE HORSE RACING BUSINESS ARE THE CUSTOMERS! Without them, the other sections involved in horse racing would be out of business.
--One last thing, to show what hypocrites Tracknet are, I'd bet that Tracknet doesn't dictate to those few ADWS that cater only to the million-dollar-a-year-minimum-bettors, that they can't offer their customers more than a 2 % rebate.
T2W
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~"A hypocrite despises those whom he deceives, but has no respect for himself. He would make a dupe of himself too, if he could."
--William Hazlitt