Quote:
Originally Posted by senortout
Hard to believe that your home internet service could not be used to confirm where you live, even better than wifi for this I would think, but could you explain further please?
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Ok, read this section of Betfair's FAQ
Location Detection Plugin
What is the location detection plugin?
The location detection plugin is a piece of software downloaded within your browser which allows us to pinpoint your location using your wireless internet connection.
When do I need to install the location detection plugin?
After registering your account, you will be directed to the page where you may install the location detection plugin. If you have already completed the registration process prior to reading our FAQs, you will be prompted to install the location detection plugin when attempting to launch a game.
How do I install the location detection plugin?
You will be directed to the location detection plugin installation page once you have completed the registration process or when you are attempting to launch a game. On this page, depending on whether you are on a Windows or Mac operating system, you will need to select the relevant install button to download the plugin. Once you have successfully installed the location detection plugin you will be able to continue playing without interruptions.
Why do I need to install the location detection plugin?
By law, we must be able to confirm that you are physically located within the State of New Jersey in order to play our games. You need to install the location detection plugin in order for us to be able to confirm your location within the State.
Do I need to install the location detection plugin every time I access the site?
If you have downloaded the location detection plugin on your PC previously you will not be required to install the plugin again. If however, you are accessing Betfair Casino on a PC for the first time, you will be required to install the plugin.
How can check if the location detection plugin is installed correctly on my PC?
If you have forgotten whether or not you have installed the location detection plugin, please login to your account, select your username from the top right hand side of the site and from the dropdown menu choose the option 'Location Detection Status'. By selecting this, the site will run a check and confirm to you whether you have the location detection plugin installed or not.
I have installed the location detection plugin however I am still unable to launch a game on the site?
There could be 2 reasons why you might be unable to launch a game after installing the location detection plugin.
◾You are not physically located in New Jersey or you are very close to the state border. Areas close to the state border are designated as high risk areas by state gaming regulators.
◾You do not have a wifi adapter installed on your PC. A wifi adapter must be installed and turned on at all times in order to be able to play on our site. Betfair Casino detects your location by locating nearby wifi hotspots in order to determine that you are located in New Jersey. In order to enable us to do this, you need a wifi adapter installed and switched on.
If you don’t have a wifi adapter and need assistance, please contact our Customer Service team here.