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FINALLY got a responce from Jim, here it is
Hey Conley:
When we sent that package we expressly said that we could NOT guarantee on time delivery to Canada. Mail is slow and there were sporadic strikes in Canada. Plus you ordered very late in the game.
Nonetheless, we will process a refund for you but please do not bother us anymore. You are not representative of our customer base and your email tone above is not appreciated.
Please send me your cc info and we will process asap. We do not keep cc info on file.
I don't know what to say now.....
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