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Originally Posted by ALL CIRCUITS GO
i used to be able to do an account lookup and see 2 years of history. now when i do a lookup, i can only access last 3 months. according to a customer service rep, data was moved off the servers to accomodate wagering on the kentucky derby, and the data was suppossed to be moved back already. makes no sense to me..  |
I don't have all the details, but I was told that on June 15 they will restore all Account history and you can still download the monthly statements. I don't know how they have everything set up but my guess is their database is not using a very powerful server and does not have a lot of space. Offloading those records does create more space which may help performance.
I am first in line to criticize them, but they had no problems on Kentucky Derby day. So I have to give them credit for acting proactively.
