I'm talking phones and tellers. The twinspires call center is swamped every Saturday. The website has capacity issues as well. The NYRA call center was more efficient right up to the last few days than it is now. Now both are unreliable.
This si more problamatic for NYRA rewards as the website still requires many bets to be called in. You want to make a 50 cent pick four on the pimlico card? Not available on the web so you have to call it in. How about a special daily double? Only available on the web. Then you call in and it is nothing but a busy signal. NYRA used to be better than this.
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Originally Posted by PaceAdvantage
This was the first year I can remember in quite some time, where there were no complaints about TwinSpires on Derby Day, at least as far as their online operation went...FYI...
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