I discovered the new site yesterday.
I had to call them twice. 20 minute on hold, then 5 minute wait.
First we now have to change password and enter credit card data.
Then finding the comma delimited files was difficult for me.
ONE SUGGESTION I made was make it easier to see the dates. I had to scroll up and down to know what date I was downloading. The old system listed dates as 7p so I knew I was downloading the 7th of the month.
And I have to enter my 3 digit security code with each purchase.
It's a lot of extra steps. It feels like ordering from Amazon, but more complex.
If I get too aggravated, at least there are other pp suppliers.
|