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Twinspires glitch - 1/19/18
I check my bank statement this morning and find that a deposit I made to Twinspires was debited out twice, even though it only hit my Twinspires account once. I call and the lady at Customer Service (who was very rude BTW) stated and I quote: "it's a known technical issue that sometimes happens." When I questioned her about this being a "sometimes" issue, she quickly got agitated, attempting to walk back her words, claiming how I took what she said out of context (that technical glitches of all kinds do happen). Still a poorly worded answer to a 14 year customer of your company. In any event, they are working on said issue and will reverse said deposit.
Hopefully people don't have overdraft issues because of this glitch.
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