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Here is a little information for you guys to chew on. When I walk into a Casino OTB in Nevada . I ask for a copy of the racing form . They give it to me for free . Why? Cause they know me and understand completely the theory of customer service. They don't charge me $6.50 for the form. They don't charge me for drinks and they usually throw me a meal and every few days a room. They do this because of a relationship built bewteen customer and business. It doesn't matter if I bet $20.00 that day or $20,000.00 they treat me the same.
So if you tell me that on opening day . There is no admission fee. My books are free. Drinks are free a food comp is waiting. Basically it costs me nothing before I make my first bet and I'd say that's a business going for it. If I walk through that door and offer you 20% of every dollar I wager I'd say you better offer me something in return to do that.
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