i think they should honor the promotions to everyone even if they lose money on them. i don't think they understand that in the gambling business small players often lead to large players. the idea is to keep as many people happy as you can.
i have been dealing with XPRESSBET for the last decade and have never had a problem with. they don't have any promotions other than the sign up bonus, but their platform always works, the video is fine, and they keep my business with them confidential. after the 10 years i can't say 1 bad thing about them.
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