Quote:
Originally Posted by MooseDog
Then when you provide evidence, and they're still skeptical. Every once in awhile they will admit a mistake but mostly, they just think you are a degenerate gambler and they owe you nothing.
I don't think what you are saying is true. Ellis (Ubercapper on PA) monitors this board and I think he's been quite responsive to getting information about questionable times to the powers-that-be at Equibase. Why don't you contact him with your concerns.
If you call the 800 number, you're pretty much talking to high-turnover lower paid CS reps at both companies. Likewise if you email you're probably hitting those same people.
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MooseDog, Thanks.
CJ, & many others, know what Cardinalsfan wrote couldn't be farther than the truth, at least insofar as when fractional times, run-ups, rail settings or other things in a chart are questioned, at least since I've been there (which is 20 years).
At the least, every concern is looked into if it passes my desk and as a general rule, if someone calls the 800 number and the issue involves a chart, it does pass by my desk (with one exception from 3/6 through 3/23 when I was on vacation for the first time in many years).
Cardinalsfan - send me a DM with an issue and I'll look into it.
