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Until they do that 100% of the time it's going to remain possible. Screaming at operators will work for a month or so but the job will remain the same.
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I would suggest in that case, Best Practices would tell you to not offer the bet until you are capable of offering it properly.
This is a business, not a hobby.
It has nothing to do with the competence of the employees - they are operating within the system the management has provided for them.
This is 100% a management error.