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RE: Spectrum I've used them for 8 years and they been pretty good overall. Yes, sometimes I've had to ask / demand they send me to Tier 2 support, which they have done.
They do have a real problem with the TV / DVR / Remote. If you are watching a program on the DVR & you get to the end of it & delete it, if you hit the EXIT button on the remote too quickly it will totally reboot your cable box. Which is a big pain in the butt. When I first called they said they had never heard of it. However, I was talking to customer service rep & she admitted they've had several calls about it. But this has been happening for about 3 years and it's still not fixed. I try to wait a couple of seconds before hitting the EXIT button, but every once in a while I forget.
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