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Windows 8.1 has its EOL scheduled for 1/10/23 so you should still be able to get updates. Your tech person should be able to diagnose the problem. The fix is probably something simple, but the list of what the issue might be is probably long. I have a similar problem with my Win7 Home laptop. I cannot get the very last update to install. However, everything is fine on my Win7 desktop. Well, it was before some component on it died.
Sometimes I think these problems are caused by M$ trying to force everyone to 10. Win10 updates are no bargain either, but I digress.
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"Don't believe everything that you read on the Internet." -- Abraham Lincoln
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