|
OH,
Based upon my past experience with AT&T I will give you some ideas. (BTW, AT&T has the most amazing people despite having the most screwed up infrastructure imaginable).
I am assuming that you are well-acquainted with Tier 2 support. If you aren't you should be.
If the problem comes up again, what you want is a problem ticket that goes to tier 2 and a particular tech agent. With all the problems you've had, they should be willing to give you a direct call number with a special pin number to log you through the system without going through a tier-0 agent. (The one that comes before a real tech agent, and 2 steps between you and tier 2.)
Another thing you can do... if you get an agent that is a dud, just hang up and call back. Keep doing this until you get a person with a can-do attitude that is willing to take some kind of personal interest on your case.
Specifically about Spectrum... Although I've had Spectrum for about 3 years, we've never had an internet problem.
Now for the bad news. If their TV agents are any indication, Spectrum will do anything to make you just go away. The quality of agent - even at tier 1 - is woefully poor. They will say anything to get you off the phone.
But as I mentioned above, there are some good ones. You just have to keep calling until you find one.
Good luck.
|
