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Originally Posted by mostpost
It used to be you could call a company and speak to a person who would hear your complaint and work to fix it. An American person whom you could understand. Now, before you even talk to a person you have to deal with a robot who can't understand you. After all that you are lucky if you reach someone you can communicate with, luckier still if that person is knowledgeable about the product he represents and really lucky if he gives a care. All this so the company can maximize its profits.
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Ever try to call a Government office? That's always a treat.
Their excuse isn't profits. It's stone cold ineptitude.
