For anyone interested:
"This paper explores the challenges of creating and maintaining trust in a global virtual team whose members transcend time, space, and culture. The challenges are highlighted by integrating recent literature on work teams, computer-mediated communication groups, cross-cultural communication, and interpersonal and organizational trust. To explore these challenges empirically, we report on a series of descriptive case studies on
global virtual teams whose members were separated by location and culture, were challenged by a common collaborative project, and for whom the only economically and practically viable communication medium was asynchronous and synchronous computer-mediated communication. The results suggest that global virtual teams may experience a form of ‘swift’ trust but such trust appears to be very fragile and temporal. The study raises a number of issues to be explored and debated by future research. Pragmatically, the study describes communication behaviors that might facilitate trust in global virtual teams."
http://onlinelibrary.wiley.com/doi/1...080.x/abstract
Particularly disliked by MBWA enthusiasts, who love to avoid blame with comments like, "You may think that was what I said, but what I REALLY said was (blah blah blah, fill in the blanks with CYA). For those who are not familiar with the acronym, MBWA is "management by walking around." Lots of talky talky, minimal paper trail that could come back to haunt later. Think the "instructions" given to Calley before My Lai.
