I know what their job is and I don't care - a jerk is a jerk.
They felt fine dissing their customers, so I have problem calling them out for what they are - frauds. Just because it's their jobs done's exclude from reality, although I doubt Matt ever experienced reality!
Basically, they are shills.
They should not be upset when they get called out.
Try posting a pic 6 ticket here in Selections, then, after it loses, post that it was just a suggestion and you didn't play it, but had the real one.
See what words worse than "shill" you get back!