This is a bug that emerged as part of the database failure of a few weeks ago, which required a lot of TimeformUS's processes to be rebuilt from scratch. The bug is maddening to say the least.
The best path forward for our customers: We're re-engineering the production of condensed cards, as well as finally moving forward with robust PDF PPs. In the short run, we'll continue to play whack a mole and create the crude version of condensed cards when the normal ones fail to appear.
A few good things did already come out of the rebuilding of processes already--for example, the site is now the fastest it has ever been. Some other cool stuff that was about to be launched was put aside because of the issues a few weeks ago, but soon you're going to have far and away the best experience you've had on TimeformUS.
I'll reply to this thread next week with a date on when we expect to have the condensed card issue fully resolved.
If you can't hold your nose and put up with the crude version of the condensed card for now, please email us at
TFUSSupport@drf.com and we'll get you a refund. Apologies, we know it's a drag.
