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They don't respond to my complaints any more either. Highly annoying. It's not like we're talking about some obscure thing -- these are the race results, the life blood of the sport.
I am resigned to using Equibase and DRF to fill in the blanks. The Equibase font is very difficult for me to read and their charts don't include the horses' ages, which is key data for me. DRF's font is slightly better but their charts don't include program numbers.
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