Quote:
Originally Posted by JustRalph
A new look means butts in the seats
After our remodel 5+ years ago our sales went up 30% for about 5 months just to see the new digs. It can be a boon to a small business.
On a scale of such notoriety as Belmont (a damn historical monument) This should be a huge hit when it opens.
The secret will be the treatment received (custm service wise) etc in the first 6 months of re-opening. A real management challenge. Hopefully the economy will be turning around by then to help along the attendance.
Let’s hope the fanfare is up to snuff.
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Very wise post. It won't change the history of horse racing, but you're talking about a new "event" venue in an area with 15 million people nearby. You can make it a place to go. I know this sort of contradicts a lot of what I've written, but Ralph is correct. You have to have amazing customer service, cater to the people who want to spend (gambling or otherwise). It is a longshot but if you're starting over it's one you have to take. What is there to lose?
Just wanted to add that the design looks great, nice work with a classic yet modern theme.
