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Dave,
I am a current HSH user and look forward to any new upgrade you offer. I don't use it like most people and probably don't take advantage of all it offers now. I don't wager much anymore but I enjoy handicapping and playing in the contests here.
As far as a new approach I am sure there will be one of your always interesting instructional videos. The one thing I want you to focus on in this new one is to be as specific as possible about usage, configuration setup etc. Sometimes in your videos you get out the information you want but there may other fields or boxes and you offhandedly say don't worry about this or I use this value sometimes I check this or that and it confuses more than helps. Don't address what we don't need. Make a video, watch it or have a user watch it (I will for a nominal fee, ha, ha) and see if you are throwing in extra comments or addressing things that the user watching might get confused about. If it takes a script as opposed to and outline or guideline for the video so be it. (I don't know the process you use now but I know you work hard) I am not trying to be detrimental just offering an idea to assist in getting out your new product. Bob
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