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Oaklawn can't do much about it, except refer it to their hub: UnitedTote, which can find out what, if anything happened and track down the outlet and hopefully an individual. Then they need to do something about it.
It's possible that the bet was canceled when the bettor saw the horse spooking before the race started. It's also possible that the bettor had a window of time (even as little as five seconds) to cancel after the race started. If so, that needs to be fixed.
For about a month in 2015, it was possible to cancel bets made on Australian racing up to five seconds after the race started. North American has its own proprietary pool based out of Woodbine for those races. Sky Racing shows the video feed in near-real-time; betting closes at the same time the race goes off on-screen (at least at Amwager or Xpressbet). For about a month, there was a five second window. If a horse didn't break well (and it happens a lot in Oz), or the horse didn't break favorably, the bet could be canceled for a few seconds afterwards. I did it a few times. After about a month, whatever was allowing that was fixed, but it did exist. If it existed then for Australia, it probably exists somewhere offshore for North American racing. If so, it needs to be corrected.
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