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Customer service in EVERY conceivable corner of America has shrunk over the years to the putrid levels we all experience today. But in this case, you'd think money talks loud. Guess incompetent leadership trumps logic and reason.
Seriously, it's hard for a $10 buck a race lifer like myself to imagine your levels of play, but I can understand your valid feelings. Not even sure of solutions here. Almost wish the horse industry realized they and they alone have CHOSEN to die slowly instead of giving a shit and fought to market the greatest sport ever.
Retain your undying loyal fans(like OP and everyone here) by listening and reacting. Create growth by marketing the passion and excitement to the young people. And lastly realize that while ADW's have a large role in the success of racing, the live racing experience and the social gathering of the Off Track Parlors have still got to be above par activities. So that's my penny's worth. And for F sakes, get rid of the beggars and parasites.
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