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I have experienced it all as a 30 year player. Today was the day of days. I am calm. I am not angry. I simply clearly see how no one in charge at NYRA gives a hoot about their clients. We are just horse playing scum to them. I didn't even mention how on Saturday, as I was watching the Saratoga feed, I WATCHED AN ADVERTISEMENT OF SOME SORT OF HOSPITALITY SPOT UP AT THE SPA. Guess who was talking..... Steve Travers!!!! Ive heard from many people at the track how he is a real scum bag but I never cared to know why. I mind my own business, place my bets and go home. Now that I had 1 interaction with him, I see why all these people always spoke of him like they did.
Mr. Kay talks of a high customer experience. Let's see him try and walk around the main floor at Belmont and aqueduct on a day when Saratoga is running. hHHHaaaa...he would shit in his pants of fear walking around his facility..... never mind have a good customer experience.
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