Most of the time the project manager, web designer, and marketing people can't agree on the design. And it costs money to hire a UXA, a person who would actually advocate for the user. Clearly users (customers) are just not that important.

DRF site is too full of crappy stuff to be useful.
NOTHING was ever as well designed as the old BRIS website.
And they changed that!:bang:

Web design is done by people on hard drugs and booze who hear voices in their heads.

:coffee: and don't forget coffee! :headbanger: :D


between hardcore programmer types, and somebody's nephew landing the gig, it's no wonder.


DRF is such a great brand in the sport. Some of the things such as making public articles so tough to read, and the website issues make no sense.

And having to log in repeatedly is a royal PITA.

Relentless is a good description. I've been loyal to the drf for decades,but now I think I've reached my breaking Point. Back in December I ordered the Santa Anita clockers report because it was advertised with an expiration date of June 25th coincidentally June 24th is the last day Santa Anita runs until the fall.Of course I tried to access their reports the other day and I find out there are none and customer service tells me the reports were only for the winter meet, if that's the case why would you advertise and expiration date of June 25th if the last report was going to be for April 8th .It really feels like a bait-and-switch situation and I'm the sucker who fell for it. I'm sure there was some fine print somewhere that I missed but why wouldn't the expiration date be April 8th or April 9th? They got me but they won't get me again.

The first thing I do with my email every morning is delete without opening anything from DRF. Why be tempted to buy something from a proven loser?

:D

When the man is right...the man is RIGHT! :ThmbUp:

DRF reminds me of Wal-Mart during the holiday season, I hate going there, when I get there, something pisses me off, then when I try to check out, it takes longer than it took me to find what I went there for.

The drf website is the worst commercial website I've ever seen. Imagine the business they lose and the bad pr they generate by having such a crappy, disorganized, hard to navigate and hard to use web site.

As you can see below, DRF has gotten into the habit of charging for 5 cards, and the next day, they'll charge me for another 5 cards, even though I have 4 cards remaining. Their website has gotten worse, especially since the new ownership took over.



Your Subscriptions
Product
Rem.Cards
Exp.Date
AutoRenew
399 - 5-Card Formulator - Monthly
0
April 21, 2018
399 - 5-Card Formulator - Monthly
0
April 23, 2018
399 - 5-Card Formulator - Monthly
0
May 17, 2018
399 - 5-Card Formulator - Monthly
4
May 17, 2018
399 - 5-Card Formulator - Monthly
5
May 19, 2018
548 - DRF Plus Basic - 1-Year (with PPs)
Unlimited
August 01, 2018

Well, that cut and paste didn't work.

I highlighted the 4 cards remaining and 5 cards remaining.

Even though I felt completely deceived by their clocker report advertising, I will give them credit for their coupon codes that save on subscriptions , but they can and should do better.

wanted to see the Derby Prep Beyers...

Searched google first to find the page and right-clicked 'open in new window' (won't count this as a step)

1. Had to click some annoying popup "No I'm not interested" or such about DRFBETS or whatever ADW
2. had to click 'log in'
3. had to click 'sign in' (at least it had my pre-saved password)
4. arrived at the page, had to close some Woodbine ad taking up half screen
5. looked around, realized that I'm back at the homepage and not the derby watch page
6. looked back at teh google search (thank goodness i right-clicked that one)
7. typed "/derby-watch" after drf.com in the url address bar and BOOM! Mission Accomplished!

that was easy

Those annoying pop-ups at DRF are like a Zombie Army - you kill one, two more pop up! :lol: