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View Full Version : NYRA Rewards to charge for wagers made through live operators


jeebus1083
04-26-2012, 08:55 PM
ATTENTION NYRA REWARDS PHONE BETTORS


Effective May 1, for standard customers there will be a $1 fee assessed per call for phone wagers made through live operators


Premium customers qualify for FREE live operator phone wagering. In order to qualify as a premium customer, you must have wagered at least $1,000 over the past month or $12,000 over the past year.


NYRA Rewards will continue to offer FREE voice recognition and touch tone phone wagering.


There are no fees for online or on-track wagering.


***

I rarely use NYRA Rewards, and use online if I do, but does anyone feel that this is unreasonable?

onthelead
04-26-2012, 09:59 PM
Remember
You dont need them
They need you
Take your money somewhere else

OTM Al
04-26-2012, 10:10 PM
Remember
when Andrew Cuomo
forced them to use NY operators
which made them
have to build and staff a call center?
Did you think
it was going to be
free?

Tom
04-26-2012, 10:23 PM
Kind of like charging you for having a waiter take your order.

OTM Al
04-26-2012, 10:41 PM
Kind of like charging you for having a waiter take your order.

Not really. It doesn't cost the restaurant money each time the waiter goes to your table.

mannyberrios
04-26-2012, 11:11 PM
Remember
You dont need them
They need you
Take your money somewhere elseNice post! Worse than TVG

jeebus1083
04-27-2012, 07:37 AM
Nice post! Worse than TVG

I think TVG is 25c per wager.

Canarsie
04-27-2012, 09:42 AM
Just wondering the last time anyone on here actually made a wager through a live person? Using the phone is still free if the client uses touch tone. Also its free if you wager a grand a month.

Fees are the norm now Verizon Wireless just instituted a thirty dollar upgrade fee when buying a new phone. To those who say go somewhere else they were the last company that has resorted to this form of thievery.

Let me throw this one out just for the heck of it. What would the players on here rather have?

1.Additional 1/2-1% rebate plus the live calling fee stays.

2. Status quo

Rutgers
04-27-2012, 09:47 AM
I rarely use NYRA Rewards, and use online if I do, but does anyone feel that this is unreasonable?

I don’t. You can still wager fee-free on-line or thru touch-tone wagering.

NYRA Rewards is offering an extra-service with live operators and, like a lot of other companies do, they are charging extra for that service. I see nothing wrong with that.

In addition, if you are a “Premium” customer they will provide that extra-service for free. I see nothing wrong with that either.

cj
04-27-2012, 10:15 AM
I don’t. You can still wager fee-free on-line or thru touch-tone wagering.

NYRA Rewards is offering an extra-service with live operators and, like a lot of other companies do, they are charging extra for that service. I see nothing wrong with that.

In addition, if you are a “Premium” customer they will provide that extra-service for free. I see nothing wrong with that either.

It isn't like it takes much to be "Premium" either.

jeebus1083
04-27-2012, 12:42 PM
I wonder if NYRA retreated from this policy. Nothing on the NYRA website or NYRA Rewards mentioning it now.

onthelead
04-27-2012, 10:22 PM
they did not need to build a call center
they have one at aqueduct
the jobs should have been fought for and stayed here
they are only interested in filling their pockets
they defy the logical business model of expansion
they want to force their customers to wager on SAM machines even though they prefer to wager at the track with a clerk
they are arrogant and useless and do not deserve the franchise
they are heartless and if you you continue to put up with their nonsense you have only yourself to blame
they will not be happy unless they destroy the racing game in ny

setup
04-27-2012, 10:32 PM
they will not be happy unless they destroy the racing game in ny

That happened years ago. Of course, those thinking along with you are now playing other tracks. And have been; for quite a while. And are quite happy about it. This isn't 1973, though you wouldn't know it with all the constant NYRA (and DRF) whining. Plenty of other choices out there.

PaceAdvantage
04-28-2012, 12:22 AM
they will not be happy unless they destroy the racing game in nyYeah, this makes a lot of sense. About as much sense as setup suddenly going stone-cold quiet in that thread where he questioned people like me who utilize speed and pace figures in my handicapping... :lol:

Wonder what I did to quiet him down so much? :D

OTM Al
04-28-2012, 08:23 AM
That happened years ago. Of course, those thinking along with you are now playing other tracks. And have been; for quite a while. And are quite happy about it. This isn't 1973, though you wouldn't know it with all the constant NYRA (and DRF) whining. Plenty of other choices out there.

Everywhere else must suck pretty bad then.....

Canarsie
04-28-2012, 09:55 AM
they did not need to build a call center
they have one at aqueduct
the jobs should have been fought for and stayed here
they are only interested in filling their pockets
they defy the logical business model of expansion
they want to force their customers to wager on SAM machines even though they prefer to wager at the track with a clerk
they are arrogant and useless and do not deserve the franchise
they are heartless and if you you continue to put up with their nonsense you have only yourself to blame
they will not be happy unless they destroy the racing game in ny

Only a person who has four posts would write some pathetic drivel like this. This is the internet at its worst a new hider wonder who he or she really is?

I haven't seen one person on here say they need a live voice to make a wager. Since the majority of us are probably up in years it really can't be that hard.

This is a non issue why is it getting so much play? It's sort of like a monthly bank fee but it will be waived it you have direct deposit. At least to me a grand a month isn't that hard to achieve for over 90% of players bare minimum. The other 10% will have to learn how to use a keypad or pay the penalty.

onthelead
04-28-2012, 10:25 AM
what is pathetic is the player should be concerned about what he gets back
a tax for no reason is criminal
the difference between you and i are
im a leader and your a follower
if you are satisfied with that
so be it

OTM Al
04-28-2012, 10:35 AM
what is pathetic is the player should be concerned about what he gets back
a tax for no reason is criminal
the difference between you and i are
im a leader and your a follower
if you are satisfied with that
so be it

Guess you never stopped to think there was a reason. Lead all you want, just don't look behind you as you won't like what you see. Oh, and punctuation and proper use of the language would be a good skill to acquire if you wish to be a leader.

Tom
04-28-2012, 11:57 AM
what is pathetic is the player should be concerned about what he gets back
a tax for no reason is criminal
the difference between you and i are
im a leader and your a follower
if you are satisfied with that
so be it


A few more differences.....

Capital letters
Punctuation
apostrophes

OTM Al
04-28-2012, 12:36 PM
A few more differences.....

Capital letters
Punctuation
apostrophes


He has a little difficulty with plural and sigular verb forms as well. Not bad for a second grade education though...

Canarsie
04-28-2012, 01:36 PM
He has a little difficulty with plural and sigular verb forms as well. Not bad for a second grade education though...

He must be a graduate of troll school there is no other explanation.

aaron
04-28-2012, 02:55 PM
This doesn't really affect me.I just don't think its the right thing to do. Some of the customers of NYRA,either don't bet on the computer,or are not comfortable betting with touch tone. I know some fellows who have had accounts with NYRA since its inception and the only way they have bet is on the phone. Most of these guys are not volume bettors.They go to the track once or twice a week and bet over the phone the rest of the week. In my opinion,these old customers should be "grandfathered"in.
How much income do you really think this sur charge will save or generate.

cj
04-28-2012, 04:04 PM
This doesn't really affect me.I just don't think its the right thing to do. Some of the customers of NYRA,either don't bet on the computer,or are not comfortable betting with touch tone. I know some fellows who have had accounts with NYRA since its inception and the only way they have bet is on the phone. Most of these guys are not volume bettors.They go to the track once or twice a week and bet over the phone the rest of the week. In my opinion,these old customers should be "grandfathered"in.
How much income do you really think this sur charge will save or generate.

You pretty much can't conduct business with anyone these days without at least some "touch tone" interaction.

HUSKER55
04-28-2012, 04:18 PM
hey guys, I have a question. I am curious as to why you would need an operator to place a wager?

OTM Al
04-28-2012, 04:20 PM
This doesn't really affect me.I just don't think its the right thing to do. Some of the customers of NYRA,either don't bet on the computer,or are not comfortable betting with touch tone. I know some fellows who have had accounts with NYRA since its inception and the only way they have bet is on the phone. Most of these guys are not volume bettors.They go to the track once or twice a week and bet over the phone the rest of the week. In my opinion,these old customers should be "grandfathered"in.
How much income do you really think this sur charge will save or generate.

I think of it more as forced obselescence. At one point, IBM decided it just wasn't worth it to keep making typewriters. Were they wrong to make such a decision? Pretty much the same thing here I think. Bet they got a ton of email complaints, which kinda would prove the point, wouldn't it?

aaron
04-28-2012, 05:28 PM
I think of it more as forced obselescence. At one point, IBM decided it just wasn't worth it to keep making typewriters. Were they wrong to make such a decision? Pretty much the same thing here I think. Bet they got a ton of email complaints, which kinda would prove the point, wouldn't it?
Al,
I don't know what the point is. I'm just talking about a small segment of their bettors who are getting screwed. I have no idea how much income they will save or derive from this move.
When they first started NYRA accounts,I used to bet on the phone and I thought they were an excellent service.I don't remember the last time<i bet on the phone,so maybe phone betting will become obsolete.

OTM Al
04-28-2012, 05:35 PM
No one is "getting screwed". If you want to use your phone to bet, there are two other ways to still do it free. A service that used to be free no longer is. I still remember when there was no self service at the gas pump. Now, unless you live in Jersey, you can pay more for the service, or less if you do it yourself. Times change. Things that used to be cost effective no longer are.

aaron
04-28-2012, 06:00 PM
[QUOTE=OTM Al]No one is "getting screwed". If you want to use your phone to bet, there are two other ways to still do it free. A service that used to be free no longer is. I still remember when there was no self service at the gas pump. Now, unless you live in Jersey, you can pay more for the service, or less if you do it yourself. Times change. Things that used to be cost effective no longer are.[/QUOTE
I guess you feel the same about paying more taxes. Services we used to get are no longer being provided because they are no longer cost efficient. Let's cut teacher's,firemen and police salaries because they are not cost efficient.
This is just a microcosm of what is happening in society.Nobody is willing to do the right thing.We all are paying more for services,because many business are not run efficiently.
By the way,I don't pay more for gas and I don't pump it myself,so there are some businesses that still provide service.

OTM Al
04-28-2012, 06:37 PM
I'd rather certain redundant services be dropped than have to pay more in taxes to keep them, which is the relevant case here. Good example of efficiency here too for you. This service would still be free except for the gov't intervention, which forced the business to have an inefficiency. You tell me what they are supposed to do then if you think the business should be run efficiently. You want all these things and you don't want to pay for them. Tell me who pays for them then?

aaron
04-28-2012, 07:09 PM
I'd rather certain redundant services be dropped than have to pay more in taxes to keep them, which is the relevant case here. Good example of efficiency here too for you. This service would still be free except for the gov't intervention, which forced the business to have an inefficiency. You tell me what they are supposed to do then if you think the business should be run efficiently. You want all these things and you don't want to pay for them. Tell me who pays for them then?
I'm not arguing with you. I'm willing to pay for most services,but I don't feel I should be ripped off.If a business cannot cannot be run efficiently,don't you think the management or this business plan should be changed ? Horseracing is just one example of bad management. How long do you think it will take before the casino's find a way to reduce payments to horseracing and try to eliminate paying them altogether ?
I pay for the Racing Form,even though I can get PP's for free.I'm used to them. I'm not saying,I wouldn't change if someone came up with something new. I use the online version and actually like it more than the printed version. Its also obvious,at least to me the Form is trying to rid itself of the printed version.
It used to be you had to produce in business,but now it seems that businesses if they are inefficient want bailouts from the government,from casino's.
That's why I love the track,if you are right you collect.

MadWorld
04-29-2012, 12:34 AM
.If a business cannot cannot be run efficiently,don't you think the management or this business plan should be changed ? .

Isn't this exactly what they're doing though? Instead of paying a lot of money on running bets through a call center they are changing the business plan and working to move bettors to much less expensive ways to process wagers. They are doing exactly what you say they should do.

Greybase
04-29-2012, 01:41 AM
Just wondering the last time anyone on here actually made a wager through a live person? Well, people around "here" obviously have a computer. :D Keep in mind there's a large group who for whatever reason, don't or can't bet online. (1) Luddites, techno phobes, older folks, NO computer (2) Guys at the track on cell phones, NO laptop. (3) Guys in bars or driving around in cars, again NO laptop and wanna place a bet..

Over the past 10 years with NYRA/ TVG/ HRTV on cable in various markets, a bunch of folks now stay at home and gamble on horse races. They often don't have a Form or program. They simply take the board Favorite on TV at post time. And wheel that horse in a 10-cent Super.

Over 20 years, exotic bets have steadily eaten into straight pools. Now, Dime Supers may be the most popular bet for casual fans. Folks who are the least sophisticated, want to bet the most complex wager, in hopes of winning that Lottery payoff.

Unfortunately, NYRA and other Phone Wager shops now get folks calling in, with $3.65 in their account, who then proceed to call out 36 straight Dime Super bets. No strategy to stack or part wheel... Often you hear customers just reeling off random numbers. Talk about cost efficient... 10-cent bettors are probably driving this move by NYRA. :cool:

castaway01
04-30-2012, 10:29 AM
[QUOTE=OTM Al]No one is "getting screwed". If you want to use your phone to bet, there are two other ways to still do it free. A service that used to be free no longer is. I still remember when there was no self service at the gas pump. Now, unless you live in Jersey, you can pay more for the service, or less if you do it yourself. Times change. Things that used to be cost effective no longer are.[/QUOTE
I guess you feel the same about paying more taxes. Services we used to get are no longer being provided because they are no longer cost efficient. Let's cut teacher's,firemen and police salaries because they are not cost efficient.
This is just a microcosm of what is happening in society.Nobody is willing to do the right thing.We all are paying more for services,because many business are not run efficiently.
By the way,I don't pay more for gas and I don't pump it myself,so there are some businesses that still provide service.

Isn't comparing firefighters and police officers to the people who take your phone bet because you can't figure out how to use a touch-tone phone rather weak? Do you really think they're providing services that are in any way similar or necessary, or paid for in the same way?

aaron
04-30-2012, 11:28 AM
[QUOTE=aaron]

Isn't comparing firefighters and police officers to the people who take your phone bet because you can't figure out how to use a touch-tone phone rather weak? Do you really think they're providing services that are in any way similar or necessary, or paid for in the same way?
No, I don't think the services are similar or necessary. I think for people who used these services for their entertainment, it was not right to take it away from them. Racing is just a microcosm of society. I was in no way trying to compare bettors to police officers and firefighters.

Canarsie
04-30-2012, 11:43 AM
What's the difference between a bank charging you a fee to send your checks and statements in the mail? They charge a premium to mail them but you can access the account for free online.

Its not like NYRA is charging a quarter per wager they are providing a service that very few people use. If you really needed the money from your account the Big A or Belmont is less than 30 minutes from almost all of the city. Try doing that with another ADW.

I really don't get the brew ha ha about this. When I go to the Meadowlands for simulcasting there are lots of older people (including me) using the ATM machines. If they can do that they can easily use a touch pad. If any of these people ever had a question about anything to even one company they will have to press the same buttons as they do to wager.

jeebus1083
05-01-2012, 05:04 PM
According to a friend, NYRA has rescinded the $1 fee. I guess it caused enough of an uproar.

aaron
05-02-2012, 06:07 PM
According to a friend, NYRA has rescinded the $1 fee. I guess it caused enough of an uproar.
I guess NYRA figured out the amount of income on this fee wasn't worth the hassle. They made the right decision.

Hosshead
05-03-2012, 06:33 AM
...I still remember when there was no self service at the gas pump. Now, unless you live in Jersey, you can pay more for the service, or less if you do it yourself. Times change. Things that used to be cost effective no longer are.

In Oregon: It is Against The Law to pump your own gas ! :eek: