comet52
12-27-2010, 01:40 PM
I know there are some ADW folks around like HPB and PTC, maybe you and anyone else who knows can tell me. How much does it cost to provide the video feed for your players? I mean, relative to what they bet. I don't need an actual dollar breakdown, I'd just like to know how much of the b.s. Xpressbet constantly feeds me about this is real. I suspect none but don't really know.
They have constantly lied to me over the years about this and when I catch them in the lie they just go silent or lie some more. Recenlty they have said they only give 5 hours a month of video to their players. I'm assuming they mean "small" players of which I am one.
At one time this kicked in at the start of the month. Now they tell me it kicks in when you wager at least 250 bucks. They used to give me a lot of video time for wagering an amount that I guessed was about 500/month, but they would never tell me. Unlike other adw's who appear to at least list what their video requirements are in terms of wagering, Xpressbet will not tell you. Everything is a vague lie backed by another lie, etc.
Recently they cut me off from video and said I would have to wait for the next eval period to start. At the time I had made about 1700 in wagers in the first 15 days of December. I thought it was ridiculous to cut me off and I complained. They started the lies and the song and dance.
In the past they had said any race you bet on you can watch and it doesn't count towards your total usage. Now they came at me with usage figures, made up as far as I could tell. They reinstated the video for me when the date turned and 2 days later had me using a huge amount of it already when I had barely watched anything except some races I had bet on.
So these guys really piss me off and told them it was obvious they treat me like this because I'm a small player, and they really don't want my business it seems. So I'm going to shop for a new adw but in the meantime, I'm just curious why they do business like such a bunch of clueless assholes and what the video really "costs" them.
How can a player doing 2-3k a month in wagers need to have a video "review" and then get told all he gets is 5 hours a month, and then be given a clearly dishonest accounting of that useage immediately thereafter? What a way to run a railroad, as someone once said.
I could give them credit for some things - they introduced free replays finally and deposit from a checking account is free. They always want to tell you how they have no membership fees but with video becoming a luxury and a clueless customer service regimen, that hardly matters.
They have constantly lied to me over the years about this and when I catch them in the lie they just go silent or lie some more. Recenlty they have said they only give 5 hours a month of video to their players. I'm assuming they mean "small" players of which I am one.
At one time this kicked in at the start of the month. Now they tell me it kicks in when you wager at least 250 bucks. They used to give me a lot of video time for wagering an amount that I guessed was about 500/month, but they would never tell me. Unlike other adw's who appear to at least list what their video requirements are in terms of wagering, Xpressbet will not tell you. Everything is a vague lie backed by another lie, etc.
Recently they cut me off from video and said I would have to wait for the next eval period to start. At the time I had made about 1700 in wagers in the first 15 days of December. I thought it was ridiculous to cut me off and I complained. They started the lies and the song and dance.
In the past they had said any race you bet on you can watch and it doesn't count towards your total usage. Now they came at me with usage figures, made up as far as I could tell. They reinstated the video for me when the date turned and 2 days later had me using a huge amount of it already when I had barely watched anything except some races I had bet on.
So these guys really piss me off and told them it was obvious they treat me like this because I'm a small player, and they really don't want my business it seems. So I'm going to shop for a new adw but in the meantime, I'm just curious why they do business like such a bunch of clueless assholes and what the video really "costs" them.
How can a player doing 2-3k a month in wagers need to have a video "review" and then get told all he gets is 5 hours a month, and then be given a clearly dishonest accounting of that useage immediately thereafter? What a way to run a railroad, as someone once said.
I could give them credit for some things - they introduced free replays finally and deposit from a checking account is free. They always want to tell you how they have no membership fees but with video becoming a luxury and a clueless customer service regimen, that hardly matters.