michiken
11-14-2008, 01:12 PM
After my dad passed away, my sister and I closed his account at Chase Bank.
(The only reason that he had an account there was because my mom used to work for the National Bank of Detroit which was eventually bought out by Chase long after she retired. Her account was free).
We closed the account on September 26th, 2008. We did this because mom and dad had many automatic draft payments setup. We wanted to avoid getting charged up the wazoo for things that should be stopped, ie electric bill, insurances, gas bill etc. that would come in October.....
We sat in the bank for 3 hours while the 'manager' tried to convince us NOT to take the money. They constantly had to call the legal department (I have power of attorney papers) and get things listed. Since my sister was listed on the account as a beneficiary, they finally decided to give her the check.
After being treated rude and impersonal, we finally left (with all the papers and check). They had to make out the check 3 times because they intentionally spelled my sister's last name wrong! The manager assured us that the account was closed. She stated that all automatic payments would be declined, etc and that we didn't have to worry.
Two months later in November, I start getting phone calls from their collections department. These calls are coming at least 5 times a day. Since my sister was the benefactor, I give them her number and tell them to contact her. She calls me back:
"Chase Bank did not close the account! There were several automatic deposits and payments and now the account is overdrawn for $1300! The bank is also trying to get us for $150 in overdraft fees!"
I am so flipping pissed at this bank! If you are a Chase customer beware!!
(The only reason that he had an account there was because my mom used to work for the National Bank of Detroit which was eventually bought out by Chase long after she retired. Her account was free).
We closed the account on September 26th, 2008. We did this because mom and dad had many automatic draft payments setup. We wanted to avoid getting charged up the wazoo for things that should be stopped, ie electric bill, insurances, gas bill etc. that would come in October.....
We sat in the bank for 3 hours while the 'manager' tried to convince us NOT to take the money. They constantly had to call the legal department (I have power of attorney papers) and get things listed. Since my sister was listed on the account as a beneficiary, they finally decided to give her the check.
After being treated rude and impersonal, we finally left (with all the papers and check). They had to make out the check 3 times because they intentionally spelled my sister's last name wrong! The manager assured us that the account was closed. She stated that all automatic payments would be declined, etc and that we didn't have to worry.
Two months later in November, I start getting phone calls from their collections department. These calls are coming at least 5 times a day. Since my sister was the benefactor, I give them her number and tell them to contact her. She calls me back:
"Chase Bank did not close the account! There were several automatic deposits and payments and now the account is overdrawn for $1300! The bank is also trying to get us for $150 in overdraft fees!"
I am so flipping pissed at this bank! If you are a Chase customer beware!!