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10-05-2008, 02:38 AM
I don't go into Microsoft Word on my computer that often, although I do have several documents stored there that I have typed in the past. But now, when I try to access the program (MicrosoftWord 2000 which, despite its age, has never given me any problems until now) by clicking on the Microsoft Word icon on my desktop, I get the program window and logo as if it's going to load, but then after the logo goes away, all I'm left with is a blank screen that doesn't respond to commands. When I call up "My Documents" (rather than clicking on the Word icon on my desktop), my files come up as if they're still there, but when I click on individual files, I get the same response after the program starts to load. After I unlock the Word program with Ctrl+Alt+Delete, I get an error message that says:
Problem caused by Microsoft Office 2000: consider upgrading
Your computer experienced a problem that caused Microsoft Office 2000 to crash.
This product, which was created by Microsoft Corporation, entered its "Extended Support" phase on 1-Jul-04. For more information about Microsoft Corporation support cycles, see the More information section below.
Recommendation
--------------------------------------------------------------------------------
Consider upgrading to the latest version of Microsoft Office to receive full support.
Click to go online and learn how to upgrade
We also recommend that you periodically go online to the Office Update website to ensure that your computer has the latest updates to Microsoft Office.
Office Update
Click for more information about Microsoft Support Lifecycles
Although Microsoft Office 2000 is in its "Extended Support" phase, you can continue to use it. The Microsoft Support Lifecycle policy outlines how long Microsoft will provide technical support for products and has no effect on how long you can use a product.
Go online to learn more about the Microsoft Support Lifecycle and the Office Support Lifecycle:
Microsoft Support Lifecycle
Office Support Lifecycle
Should I have to upgrade, since the message I received says that the 2000 version can still be used? If I upgrade as suggested, will I still have access to my old files, or do I need to save them to another medium before I start the upgrade process? Can my files be saved (even though they're listed on My Documents) if I can't access them through my normal means, or have I lost them?
Problem caused by Microsoft Office 2000: consider upgrading
Your computer experienced a problem that caused Microsoft Office 2000 to crash.
This product, which was created by Microsoft Corporation, entered its "Extended Support" phase on 1-Jul-04. For more information about Microsoft Corporation support cycles, see the More information section below.
Recommendation
--------------------------------------------------------------------------------
Consider upgrading to the latest version of Microsoft Office to receive full support.
Click to go online and learn how to upgrade
We also recommend that you periodically go online to the Office Update website to ensure that your computer has the latest updates to Microsoft Office.
Office Update
Click for more information about Microsoft Support Lifecycles
Although Microsoft Office 2000 is in its "Extended Support" phase, you can continue to use it. The Microsoft Support Lifecycle policy outlines how long Microsoft will provide technical support for products and has no effect on how long you can use a product.
Go online to learn more about the Microsoft Support Lifecycle and the Office Support Lifecycle:
Microsoft Support Lifecycle
Office Support Lifecycle
Should I have to upgrade, since the message I received says that the 2000 version can still be used? If I upgrade as suggested, will I still have access to my old files, or do I need to save them to another medium before I start the upgrade process? Can my files be saved (even though they're listed on My Documents) if I can't access them through my normal means, or have I lost them?