Jeff P
06-29-2004, 04:50 PM
This morning I hit the pick three for races 1 through 3 at Calder. In the third leg I had two horses on my ticket: The #3 who won the race and the #5 who became a late scratch. When Race 3 was made official Pinnacle paid me the consolation pick three amount with the #5 and not the winning pick three amount with the #3.
So I shot them off an email and they made my account right within 45 minutes.
I'm posting this here because it isn't the first time this has happened to me. In fact, it has happened EVERY TIME that I have had both a winning pick three and a consolation pick three on the same ticket. If I hadn't bothered to check my account today I'd be out a fair chunk of change.
Can I be the only one they are routinely doing this to? I kind of doubt it. Is anybody else out there having this same problem with Pinnacle? Could it be a software thing, with some errant piece of code automatically grabbing the amount from the first pick three mutuel that it finds (usually the consolation) in the results html? Anybody know?
So I shot them off an email and they made my account right within 45 minutes.
I'm posting this here because it isn't the first time this has happened to me. In fact, it has happened EVERY TIME that I have had both a winning pick three and a consolation pick three on the same ticket. If I hadn't bothered to check my account today I'd be out a fair chunk of change.
Can I be the only one they are routinely doing this to? I kind of doubt it. Is anybody else out there having this same problem with Pinnacle? Could it be a software thing, with some errant piece of code automatically grabbing the amount from the first pick three mutuel that it finds (usually the consolation) in the results html? Anybody know?